virus on our site

  • Author
    Posts
  • #3132987

    quezadapro
    Member

    It looks like our website acquired a virus. How do we deal with this?

    The blog I need help with is quezadaprolandscape.com.

    #3133187

    kosiew
    Member

    hi,

    Your website is not hosted on WordPress.com.
    If you are unsure who your hosting company is, you can check your site at https://www.whoishostingthis.com.

    We’re able to help only with websites hosted on WordPress.com.

    To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

    https://en.support.wordpress.com/com-vs-org/

    You might check in with your host to see if there’s an error log you could look at for more information. Or, you could look in this forum; perhaps someone there has experienced something similar:
    https://wordpress.org/support/

    You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
    https://wordpress.org/support/register.php

    Your hosting provider customer support may also be able to help you.

    Hope this helps

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