Want to talk to the person spending the money I paid them

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  • #1085093

    kaiyaiyippie
    Member

    tech support phone number?

    #1085187

    timethief
    Member

    There is not phone support. Please post what you need assistance with here and we will help you.

    #1085188

    timethief
    Member

    All upgrades are listed here with links to details as to what each specific upgrade includes and how to proceed after purchasing an upgrade: http://en.support.wordpress.com/category/upgrades/

    Provided you are logged in under the username account that registered the blog under that username and also purchased the upgrades for the blog you ought to be able to update your credit card information on this page > Store > My Upgrades. For more information: http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/

    Note also that you can access your billing information and/or print receipts here > Store > Billing History

    If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    #1085189

    kaiyaiyippie
    Member

    OK, I did something in the jet pack dashboard thinking it would change the domain name or tell me I could not. Instead it totally rearranged my theme and I have no way of getting back to the dash board W.P. or J.P. Now I cannot change my theme or try to edit appearance or ANYTHING. My god, What have I done.

    #1085190

    kathrynwp
    Staff

    If you need help with the free Jetpack plugin on your self-hosted WordPress site, please post details in the Jetpack support forum here so folks can help:

    http://wordpress.org/support/plugin/jetpack

    #1085191

    kaiyaiyippie
    Member

    The thing is I dont know where the problem is JP, WP… Thats why I would like to just have a 2 way conversation instead of trying to follow multiple support streams from different people. It is a simple problem that is now complex due to the customer service method.

    #1085193

    kathrynwp
    Staff

    Gotcha. What’s the URL of the site you’re having a problem with?

    If it’s a self-hosted site and you suspect the problem is with Jetpack, you can immediately deactivate Jetpack by removing or renaming it via FTP.

    #1085194

    kaiyaiyippie
    Member

    Try to log in to JET PACK site and they require a different username/password and direct me back here.

    #1085195

    kaiyaiyippie
    Member
    #1085196

    kathrynwp
    Staff

    The Jetpack connection uses a WordPress.com account username and password.

    The administration area of your self-hosted site uses a separate username and password which you would have created when you installed WordPress on your host.

    #1085197

    timethief
    Member

    You register a WordPress.org username account on the top right hand corner of this page http://wordpress.org/support/

    #1085198

    timethief
    Member

    oops! sorry Kathryn

    #1085199

    kathrynwp
    Staff

    I’m not sure exactly what’s happened to your site, but you can definitely try deactivating Jetpack using the FTP method I mentioned above. If you’re still having issues, they likely aren’t Jetpack-related and you’ll need to request help in the WordPress.org support forums here:

    http://wordpress.org/support/

    #1085200

    kathrynwp
    Staff

    I took another look and I don’t think the issue is Jetpack-related. Your code is referencing a different URL than the one on your homepage, which means there’s a mismatch in your WordPress.org database. Unfortunately that isn’t something we can help you with in the WordPress.com support forums. I wish you all the best in sorting this out.

    #1085201

    kaiyaiyippie
    Member

    So WHO CAN help me? How do I change it in the data base?

    #1085203

    kathrynwp
    Staff

    As I mentioned above, there is a free support forum for self-hosted WordPress sites here: http://wordpress.org/support/

    Alternatively, you could find a web professional to help you.

    #1085204

    kathrynwp
    Staff

    To try to clear up some confusion, WordPress.com and WordPress.org are two different systems. You can learn more about the differences here:

    http://en.support.wordpress.com/com-vs-org/

    #1085205

    kaiyaiyippie
    Member

    I was prompted to add a different URL and thought I could change my domain name that way. How can I undo what I did if I cannot access the dashboard anymore?

    #1085206

    kathrynwp
    Staff

    You’ll have to go into the database directly, or have someone do it for you.

    #1085207

    kaiyaiyippie
    Member

    I assumed that wordpress.com WAS made up of “web professionals”? Can THEY not access their own data base and fix this?

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