en WordPress.com Forums › Support

Web site crash

  • Author
    Posts
  • #3353744

    juliearcher100
    Member

    Hi There!
    I believe our Church website is hosted by WordPress – web address is www. stocktonbaptistchurch.co.uk
    (I am the church administrator but was not around when the site was created. I am having difficulty finding any account details or login details) Our website has crashed and I’m really not sure what I need to do about it. We are struggling to manage the site due to it being created using HTML coding and I have no idea where are back up systems are either. I am pretty lost! Can you help! Kind Regards, Julie Archer

    The blog I need help with is jamiddleeastupdate.wordpress.com.

    #3355165

    supernovia
    Staff

    Hi! I can confirm the site is not hosted on our servers. It seems to be using WordPress though.

    The company you pay for hosting may be able to help you regain access to the installation:
    http://codex.wordpress.org/Resetting_Your_Password

    From there, you’d be welcome to move the site to our servers:
    https://transferto.wordpress.com/self-hosted-wordpress-org/

    Or, you can ask whatever questions you have in the forums for individual WordPress installations:
    https://wordpress.org/support/forums/

  • Author
    Posts

You must be logged in to reply to this topic.