website cancellation

  • Author
    Posts
  • #3363899

    I attempted to build a website but decided not to. I’ve already paid. Please refund.

    #3363905

    macmanx
    Staff

    We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

    If you the charge is located using the above site, but you are not presented further options, please contact us via https://en.support.wordpress.com/contact/?whywasi=charged

    #3366055

    justjennifer
    Moderator

    Hi folks, the user continued at https://en.forums.wordpress.com/topic/website-886/#post-3365974

    I paid for a wordpress website but have decided to cancel it. It is http://www.chalkartandchildren.com. Can you assist?

    #3366070

    I apologize!! I do not know what I am doing but would like a refund until I can figure out how to build a website. Yes, I would like to cancel it. What other information is needed?

    #3366077

    It appears that you need to be logged in to a different account to reach http://www.chalkartandchildren.com.
    https://en.support.wordpress.com/account-recovery/

    You may be too late to be refunded for your domain (but could be refunded for your plan). But why not just get logged in to the right account and start work on your site instead? WordPress.com isn’t too difficult (if you keep everything under one account that you can easily access).

    #3366083

    Good Grief!! I will try to log into the right one. I didn’t even know there were two!! Thank you for your help. I will try that!!

    #3366085

    So, I’m still confused. I have an email and password set up that I can log in. How to I get to the actual domain name chalkartandchildren??

    #3366093

    @macmanx said days ago

    We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    So this username/account (and email and password) you continue to use today weren’t the ones you used when you paid for and set up your site a few days ago.

    #3366095

    hmm. ok. I’ll continue to struggle to I figure it out. I have a user and password – I’ll log in with that and see what happens. Thanks.

    #3366096

    OK I’ve logged in and clicked on my site and it says I don’t have a site yet. Oh, my!!!!

    #3366097

    Can I give you my user name? I already somehow got a domain name.

    #3366141

    Please make sure you do log into the other account, twwcchildren123 is not the one where the site in question was created.
    You can get more information by letting us know the transaction ID for the purchase, but please do not post it here. You can use the page https://wpchrg.wordpress.com/ to learn more about the account and site for which the transaction was made.
    I have also sent you an email to the correct account so you can reply to me there.

    Please write back here if you have not received the email.

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