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  1. I was performing updates on the site using the software update button on the left when the screen went white. I am unable to login or access the site at all even from referral links. Please help

    The blog I need help with is www.sugaretal.com.

  2. Hi there,

    That site is not hosted by WordPress.COM and we cannot help with it.

    WordPress.com and WordPress.org are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. http://support.wordpress.com/com-vs-org/

    If you don't have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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