Weekly and Daily Digest Email Subscriptions

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  • #1419103

    eurello
    Staff

    Weekly and daily digest email subscriptions are currently not working. We are looking into this, and will update this thread as soon as we have more information.

    In the meantime, please switch to immediate emails for any missing subscriptions, or check your Reader for posts from those sites.

    #1419324

    justjennifer
    Moderator

    I do not know if this is connected, but I am subscribed to WordPress.com News blog and my instant subscription email stopped working after August 19th’s post. I have tried unsubscribing and resubscribing, as well as subscribing from different emails (when logged out), but to no avail. Nothing received. I’m using gmail for my subscriptions.

    #1419327

    justjennifer
    Moderator

    To answer the obvious questions: I have checked spam (continuously) and I am not using the newest style of gmail inbox that sorts your mails automagically into categories.

    #1419372

    Thank you. One of my followers tried unsubscribing and resubscribing, thinking the problem was on her end, but now cannot re-subscribe, even to get immediate emails. She doesn’t get the confirmation email, perhaps because she used to subscribe.

    Is there any way in Dashboard that I can “force add” her email address to receive emails of my posts? Thank you.

    My blog is http://www.thesilvernail.wordpress.com

    #1419376

    louisdanker
    Member
    #1419392

    justjennifer
    Moderator

    @eurello even my Support forum subscriptions are now blocked as of yesterday. Is it possible that Google has blocked WordPress.com emails? Nothing in spam, they just aren’t showing up any more.

    I am still receiving comment notifications for my WP.com sites and new post notifications for other WP.com sites I follow.

    #1419393

    louisdanker
    Member

    However, I seem to receive emails about everything except new comments and posts…

    #1419403

    lalollymolly
    Member

    Same problem here. Nothing is getting out and nothing is getting in. I’ve read that you can use a plug in the overcome the issue but as it was working fine before I would prefer to have the issue repaired at their (WordPress) end rather than just by passing it.

    #1419404

    brandolina
    Member

    What’s the progress on the issue. It usually doesn’t take WordPress more than a few days to fix a problem. At least a descriptive update would be helpful.

    #1419407

    The last email subscription I received was on Aug. 18th.

    I do hope this gets resolved quickly.

    #1419408

    justjennifer
    Moderator

    @dandelionsalad- is your email also hosted on gmail? Exactly which email subscription do you refer to? Was it to the WordPress.com News or a different site?

    #1419409

    lalollymolly
    Member

    @justjennifer I don’t think it’s a mail service issue as my search across the interwebs shows this isn’t the first time this has happened with a number of hosts and on both the WP and Buddypress platforms. My email is hosted on hotmail (I know, I know, but I’ve had it forever). I have 2 blogs and I have this problem with both of them. I went to instant updates for the blogs I’m subscribed to (my inbox is now a mess). But I haven’t bothered at this point to post anything else on either of my 2 blogs as there’s no guarantee it’s going to get out. Unless someone complains, if you have a small readership (as I do) the only way you’re going to know if people aren’t getting your digest is if suddenly there aren’t any comments or likes on your posts. Until it becomes more evident and a greater amount of users become aware and speak up this may not be a priority issue for WP.

    #1419410

    From what I’ve seen, daily digests and weekly digests are what are not working. You may want to post or email your followers and ask them to temporarily switch their settings from getting a digest to getting immediate emails of new posts. That’s the only thing that’s working for me. What a pain. I greatly prefer the digest format.

    #1419411

    @justjennifer

    No, I don’t use gmail.

    This is about all WordPress.com blogs that I follow and my readers who follow my blog.

    I post too many blog posts per day to suggest to my readers to switch to the individual posts setting.

    I follow several other blogs via the daily digest, so haven’t received the email newsletters from those blogs either since August 19, 2013.

    #1419412

    msnaysay
    Member

    I am not sure if this falls into this category. Currently, when I post on my blog an email gets sent to my followers but the whole post shows up in the email. I have received emails from a couple of bloggers that just includes the name of their blog as the subject line and in the body it just includes a link to the post instead of the actual post being in the email. Does anyone know where or how I can set this up?

    #1419413

    lalollymolly
    Member

    @msnaysay Indeed that isn’t the issue here. That being said perhaps the email digests you receive that only have links have chosen to have a summary in their feed rather than the entire text of the post. I’m not sure if that is correct though as I’ve not chosen that option myself.

    #1419414

    rivermelody
    Member

    Suddenly, I’ve stopped receiving email posts from bloggers I subscribe to. How do I fix this problem?

    #1419415

    arip96
    Member

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    #1419416

    The problem is even if we post a new blog stating that the digest is not working, those signed up will not be notified.

    How many views have we lost due to this error?

    I’m thoroughly frustrated (again).

    #1419418

    I did stopped receiving notification of my own post. I just posted a new one http://gohomeandaway.wordpress.com/2013/09/07/winter-is-coming/ and did not get an email notification at my primary email, even thought I am subscribed to follow and have always received new post notifications before. Also, for the last few weeks I have stopped receiving notifications at my work email, with which I also subscribed to follow, as a backup/to make sure everything shows up properly.

    I have verified my ‘discussion’ setting, everything is set up correctly.

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