Weird blank box when I upload pictures

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  • #1228531

    When I upload pictures now, once it’s finished and at the stage where I can see all of my pictures and insert them, there’s a space that is basically an empty box. If I click on it, there’s no option to insert or delete it, it’s just a weird blank space. I have no problems uploading pictures, they all upload correctly, but there’s always that blank space in the media library. I’ve tried clearing my cache and this has now been going for a week. I uploaded a picture to show what I’m talking about, it’s the thing on the left:

    The blog I need help with is



    Thanks for posting the screenshot. I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.



    That’s very odd, looks like something is being blocked.

    First, please make sure that your browser is up to date by visiting

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these four things:

    1. Try clearing your browser’s cache and cookies:

    2. Make sure that you have third-party cookies enabled:

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS:

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.


    Hey, thanks for replying.

    – I checked – my browser is up to date and I’m using Chrome 26.

    – I cleared my cache, deleted my cookies and third party cookies were already enabled.

    – I enabled HTTPS

    – I disabled all of my addons and tried again, and the box is still there

    I also tried using Firefox instead of chrome (and I have no extensions on firefox), and the box was still there

    I don’t know if this helps, but this only started happening after I accidentally imported a separate blog that had a LOT of images. I had to go through and delete like 2,000 pictures because I chose the wrong backup file, and the box started popping up after that. I think, I’m not positive but it was around the same time. I also uploaded another pic just to show that the box moves, sometimes it even ends up down in the second row of pictures, but most of the time it’s in the first row:

    My version of Chrome is Chrome 26.0.1410.64.



    Which post or page are you editing when you upload the images and see the blank box, or does that not matter?


    Most of the time I only ever upload images on completely new posts, so I just go through the regular image uploader on the “add new post” page, but if I go to edit a post and add another image to it, the box will still be there when I click “add media”, so it doesn’t seem to matter what posts I’m doing it on.



    Ok, this is very strange. I’m going to have our folks take a look. Sorry for the trouble!


    No problem, thanks for helping! I tried waiting for it to go away and it didn’t so I figured it was time to ask for help.


    Anyone taken a look at this yet? I’m still having the issue.



    We have, we identified the issue and are working on fix.


    Thank you so much!



    You’re welcome!

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