What does this blog cost? How do I assume payment responsibility?

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  • #1097344

    hkeeler
    Member

    I have just had this blog transferred to me. I do not know the terms of billing and want to be sure that the responsibility of payment has transferred as well. Can you advise?

    The blog I need help with is civicagriculture.wordpress.com.

    #1097452

    raincoaster
    Member

    It doesn’t appear to have any upgrades at all. Can you see anything under the dashboard Store page?

    #1097510

    hkeeler
    Member

    Unfortunately, just as I was afraid of has happened. Even though I see no instructions for changing payment responsibility, WordPress has just billed the person who transferred the blog to me. This is either a coincidence or it was triggered by the transfer. Clearly she should not be billed, as she no longer has any connection to this blog. How do I fix this?

    #1097543

    raincoaster
    Member

    What did they get billed for?

    #1097549

    hkeeler
    Member

    Despite her efforts to transfer ‘ownership’ -as it were- to me, she was auto-billed to what appears to be an upgrade. Frankly when she transferred the blog to me I expected to be presented with options and asked for credit card info etc. which would allow me know what costs what and what I’m in for. Unfortunately she was billed for another year. Here is the correspondence that she just received. Looks like really bad timing in that I was unable to sort it out before her billing was activated. Thoughts?

    Dear User,
    The following WordPress.com upgrade was purchased or renewed successfully:
    Item: WordPress Value Bundle for http://civicagriculture.wordpress.com
    Cost: $99.00

    #1097553

    raincoaster
    Member

    I’ve flagged this thread for staff attention. That’s all we can do at this point. This is an ongoing problem.

    #1097557

    hkeeler
    Member

    Thank you Raincoaster.

    #1097637

    kathrynwp
    Staff

    Hi there, I’m very sorry about this. Blog ownership and ownership of upgrades are treated as separate things in our system, so that someone can own a blog but an upgrade can be paid for by a different user.

    Could you please have the upgrade owner log in and post a message in this thread, giving us permission for any upgrades on the account to be transferred to you?

    If you like, we could also send you an invoice for the bundle so you can pay for it, and then issue a refund to the original upgrade owner.

    #1097662

    Hello this is the original owner. If possible could I please get a refund on the automatic upgrade that was deducted from my credit card after the blog was transferred to the new owner?

    Thank you!

    #1097663

    kathrynwp
    Staff

    Hi wildpotatobean – I would be glad to issue a refund. In order to do that, I’ll need to remove the Value Bundle upgrade from the site. Is it OK if I go ahead and do that? hkeeler will be able to re-purchase a new Value Bundle afterwards.

    Otherwise, I could invoice hkeeler for a new Value Bundle first, and once I receive payment, I would just transfer ownership of the Value Bundle upgrade to them.

    Just let me know which way you prefer. Thanks!

    #1097665

    Thanks for getting back to me. It would be great if you could remove the Value Bundle upgrade from the site and issue a refund to me.

    Thanks so much!

    #1097667

    kathrynwp
    Staff

    I’ve removed the Value Bundle upgrade and issued a $99 refund. It can take 1-2 weeks for a refund to be reflected on your account.

    hkeeler can re-purchase a new Value Bundle anytime, under Store.

    Just let me know if you need anything else!

    #1097673

    Thank you so much, you have been very helpful!

    #1097674

    kathrynwp
    Staff

    My pleasure. :-)

    #1097677

    hkeeler
    Member

    Thank you Kathryn. That was the most positive ‘web issue fix’ that I can remember. Happiness well engineered indeed. Happy holidays.

    #1097679

    kathrynwp
    Staff

    Very glad to hear we could spread a little seasonal cheer – happy holidays to you too!

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