What to do when owner dies

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  • #1346150

    dcogswel
    Member

    Our owner/administrator has recently died. He represented the Cogswell Family association of which I am a board member. The board wants the ownership transferred to me. How do we do this?

    The blog I need help with is thefamilyforever.wordpress.com.

    #1346268

    1tess
    Moderator Emeritus

    You are referring to this previous (now closed) thread:
    https://en.forums.wordpress.com/topic/administrator-is-deceased-how-do-we-change-to-another-member?replies=11#post-1328393

    Did you follow the directions there?

    To gain access to the site, we will need a family member to contact us so that we can get proper documentation to turn over the site, which includes a death certificate and proof of power of attorney.

    For more information on the information we need, please contact us via the account recovery form,
    https://wordpress.com/wp-login.php?action=recovery

    Please note: do not make multiple threads on the same topic. It gets too confusing for staff or volunteers to help you when you post multiple times. If you didn’t get satisfaction on your first thread, now closed, then let’s stick to this one for a solution.

    This topic is modlooked, so subscribe to be notified of a staff response.

    #1346273

    1tess
    Moderator Emeritus

    I’ll also add my sympathy and condolences to what jackiedana expressed in the original thread. It is difficult losing a loved and well respected family member.

    My father died a bit over 2 years ago, and the business necessary to carry on was an added burden to the emotional loss. I’m sorry that your situation remains unresolved. As a volunteer I can only remind you to follow the original instructions from jackiedana, about contacting wp.com for transferring the administration of the site in question. If you have difficulties doing so, then this thread is the place to explain or ask for more assistance.

    #1346391

    dcogswel
    Member

    The account recovery form does not handle this matter. I have filled it out and then when submitted. I get this reply: “Your contact email is the same as your account – if you can receive emails you should try the password reset form instead. “—-this is not a matter of resetting passwords.

    Here is what I put on the form for extra information.

    “The originator and owner has recently deceased. He started this blog for use of the Cogswell Family Association where he was a board member. I am the present board member the Board wishes to take over the administration of the blog.

    The widow of Bruce Cogswell knows almost nothing about this matter; only that he was active in our association with our web pages and blogs.

    Your instructions do not tell specifically what information we can provide other than the three items listed above. Also not provided is how I will get this information to you. Please advise further.”

    However, the form will not let me submit the form and keeps sending me to the reset password page.

    I need further help on how to continue.

    #1346392

    1tess
    Moderator Emeritus

    I’ve put another modlook on this thread. Please do not start other threads. This is something staff must address. We volunteers cannot assist with this problem.

    Subscribe to this topic so you will be notified when there is a response.

    #1346393

    1tess
    Moderator Emeritus

    I have also notified staff, but it is the weekend so you will need to be patient as they work through the long list of “modlooks.”

    #1346398

    kraftbj
    Staff

    Hello,

    First, I’m sorry to hear of your loss and very sorry about the confusion that followed with trying to regain account access.

    Please do complete the form located at https://wordpress.com/wp-login.php?action=recovery — that will direct this, privately, to our team.

    When filling out the form, though, for the first answer, don’t put your own e-mail address or user name (that you’re using to contact us), but instead the one for the Family Association’s account. The form realizes that you’re asking to be contacted at the same address, so that’s why it is asking you to go back to the reset form instead.

    You can check the “I don’t know my registered email or username” box if you aren’t sure of the e-mail or username used by the deceased.

    In this case, for the website at issue, please list http://cogswellfam.wordpress.com .

    Lastly, list your own e-mail address so our response will return to you and include the same “Extra Details” as you had before.

    We’ll privately confirm the information needed and how to submit it to us.

    I thank you, sincerely, for your patience through this difficult time. Please do reply here once you’ve submitted the form so I can personally ensure we can help bring this matter to a close for you and the family.

    #1346400

    dcogswel
    Member

    Thanks for alerting staff as this seems to be a very complex procedure. Although I am a very experienced wbmaster, following WordPress’s support system is quite confusing. Thanks for your help.

    #1346401

    dcogswel
    Member

    Form has been sent in, thanks to having finally received specific instructions. Even though I am a very experienced webmaster, the complexity of the WordPress support system left me wondering if any inquiry had been sent and thus the multiple threads.

    Thank you for your help.

    #1346402

    timethief
    Member

    On order to claim the account of the deceased person, one must understand that the same information the person with the username account that registered the blog and who was it’s sole owner must be provided to Staff.

    #1346403

    dcogswel
    Member

    However, that person, is now deceased and his widows knows nothing about this. Nor do any other members of the association.

    #1346404

    timethief
    Member

    Not to worry, as you have provided the specific information required kraftbj will assist you as soon as he can. Please be patient while waiting.

    #1346408

    kraftbj
    Staff

    Hi,

    I’ve replied to your submission, so we can continue the process privately going forward.

    Thanks again for your patience and for our forum volunteers for ensuring that I saw your note.

    Have a great weekend all!

    #1346409

    justjennifer
    Moderator

    @kraftbj- going forward, it would be massively helpful if there was a Support doc addressing this issue.

    #1346410

    timethief
    Member

    Many sites make it very difficult for anyone other than the account holder to access them and that can create problems for your Executor and Beneficiaries unless you plan in advance. I’m pretty sure that most bloggers have not taken steps for the disposition of their digital assets after death. That is what needs to be addressed so people attempting to get control over a deceased person’s blog clearly understand why it is that they must provide all the relevant log-in and account details to Staff. I have blogged this more than once. http://onecoolsitebloggingtips.com/2013/04/13/google-and-data-after-death

    #1346411

    dcogswel
    Member

    I am the one originally raising the need. I do have the information needed and am now going back to my board to get exactly what was requested. Thank you all for helping this process. I greatly appreciate the efforts.

    I do think that a protocol for this situation is in order as it will come up again.

    #1346412

    timethief
    Member

    I do think that a protocol for this situation is in order as it will come up again.

    I agree with you and once you have control of the blog I strongly suggest that you act take steps for the disposition of that site and all of your digital assets after your death.

    #1346413

    justjennifer
    Moderator

    @tt, Referring to your answer to me above, thank you for that, tt. However, I believe it is in everyone’s interest that there should be an official support doc explaining WordPress.com’s policy in such an event so that next of kin or executors have a resource at hand. You’ll notice that regrettably “WordPress.com” is not listed among the other services mentioned in the WSJ article.

    Meanwhile, you might consider linking to the information that kraftbj gave here https://en.forums.wordpress.com/topic/what-to-do-when-owner-dies?replies=15#post-1345787

    #1346414

    timethief
    Member

    @justjennifer
    I agree with you regarding the support documentation.

    #1346415

    1tess
    Moderator Emeritus

    Note to all the regular volunteers: (edit to say, note to everyone…)
    My communication with kraftbj indicates that there will be some more complete documentation and policies for what to do in circumstances like this.

    As it is now, what to do is confusing. The information needed, how to contact staff, and so on is very unclear. Let’s hope that this thread will be the inspiration to make things better. But it is the weekend now so, as we advise others, have patience.

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