"Before I answer any part of your question, here are a few facts for you"
Let's hear them..
"These forums are run primarily by volunteers, which means people like you but who just have more experience of the site and its workings. When someone posts to the forums, they have to wait until someone comes along who knows the answer to their problem. If nobody does, they generally don't get an answer"
I already know this, and it was precisely the subject of my previous criticism.
"Staff help out when we volunteers don't know the answer, but they don't work at weekends. Make sure you post your query after a weekend, then it will not sink below all the other queries and risk being lost"
Two questions immediately come to mind :
1- Why is the support absent over the weekend in a website that services bloggers from all over the world ?
2- Even if this can be justified, why isn't this crucial piece of information displayed for all to see, so that they don't have to go through the frustrating experience that I underwent ?
"I had a look at your previous problem and see that you gatecrashed someone else's thread which doesn't help them have their problem solved, and you didn't add anything useful to it about your own problem (which is this one)"
And your helpful addition to that lady's post was......?
"As for your password problem, I cannot help with that. Hopefully one of the other volunteers will be able to. "