What’s up?

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  • #85722

    I do not want to sound demanding, however in the last 3 or 4 days, I ask questions and many of those requests have been ignored by moderators or the other guru’s on Word Press. Am I being snubbed or what?

    #86029

    Based on your profile, just one of your questions from the last few days has gone unanswered and that was a question you could easily answer with a few forum searches here or Google searches. I don’t mean to sound flippant, but this board is run by volunteers who have limited time. The moderators ask that you do a search in these forums before asking questions that have been asked and answered multiple times. So dig a little; someone will answer your question after a while.

    #86039

    trent
    Member

    Both Mike and I search topics without replies and I don’t see any except the few in the last hour that you asked. Am I missing something?

    Trent

    **Edit** Checked your profile and I don’t see any topics that are not answered. Hmm….

    #86046

    raincoaster
    Member

    I haven’t seen any questions from you in at least two days.

    #86049

    mark
    Staff

    You emailed a question at 6:34pm yesterday
    My reply went out at 6:42pm
    You replied to that at 7:14pm – which was 12:14am here. I had an early night last night and stopped at midnight. Normally it’s 1am or later. There are a lot of supports today and I’ll get to yours.

    The only previous post which probably needs an answer was 5 March. My apologies. I will answer that.

    Other messages appear rhetorical and with respect I am too busy to ask if it’s really a question and what it is – my day is full enough already.

    If you haven’t had a reply, ask again and give even more detail. You cannot give too much detail – that just isn’t possible.

    But I will answer those two when I get to them in the queue.

    #86068

    atthe404
    Member

    @mark – for a guy who is single handedly fielding support for three quarters of a million users and rising you are doing one heck of a job. I hope you get well paid. And I hope you and your family get a break every now and again. Thanks.

    Best wishes

    Root 2.0 :)

    #86076

    sulz
    Member

    i wonder how many support emails come in a day?

    #86098

    Oh my. As I have repeatedly said, I appreciate all your hard work and dedication. My intention was not to stir the pot. I appreciate your thoughts. If I have offended you, please forgive me. Thanks. Craig

    #86103

    mark
    Staff

    Craig – no worries :)

    Sulz – http://wordpress.com/stats/misc/
    The number doesn’t include the people who use old replies to ask new questions (which happens a lot at weekends now), or that some questions can take several replies to several issues all counted as the first one. It counts form submissions only.

    The start of the graph is last november and starts to show why I needed a weekend off ..
    It also shows why I really like Fridays and why Tuesday is not my favourite day at all.

    But it’s not quantity, it’s quality – hopefully I hit that more than I miss (and I know I miss but I try not to).

    #86106

    drmike
    Member

    Actually we have here very few threads that don’t get an answer.

    And a fair amount of those are posts where folks we introducing something or explaning a FAQ.

    It’s a lot better than over at wordpress.org.

    I won’t go into what my days look like.

    I still think we should have a weekend support person to give Mark and the rest of staff off.

    #86107

    Mark…I hope you got my email. I really appreciate you. You are a quality guy. Big time. Thanks for all your hard work. Please forgive me for being demanding at times. I do that to myself. Thank you for your help to Dr. Mike the staff, support people and volunteers that are willing to share information with people like me who are learning the ropes. You all are a gift from God to me. Thanks again. You all ROCK!!!

    Have a great weekend. Craig

    #86119

    sulz
    Member

    wow… we should have like a wordpress week or something, where support can have the weekend off!

    #86120

    raincoaster
    Member

    Yes, they should definitely get a weekend support person.

    #86122

    timethief
    Member

    @drmike
    OOPS! this thread also seems to have strayed into the forbidden policy area (oh no!). However, I believe there are always staff members working weekends. And I also believe that if something urgent arises on the forum they do handle the problem. Am I wrong?

    #86123

    trent
    Member

    I don’t think you are wrong. Urgent is urgent, but just that, only urgent matters! Support is Monday-Friday!

    Trent

    #86125

    mark
    Staff

    I am invariably around, yes. But it’s more a case of watching for issues that affect lots of people.

    #86126

    timethief
    Member

    /nod to trent
    @mark
    WHEW! That’s exactly what I thought so I’m glad to hear that confirmation. :)

    #86141

    Who do I write a letter to suggest such a weekend staff person to let Mark come up for air. Life is for living. Breath. Let me know and I will send a letter to the correct person requesting a reprieve for Mark. I am sure we can get other people to rally around the cause of creating down time for Mark, so he can have a life beyond Word Press.

    #86146

    sulz
    Member

    we can always start a thread here, like a petition.

    #86149

    timethief
    Member

    I say “thumbs down” on bloggers inappropriately attempting to dictate to wordpress and Automattic what ought to be done with regard to support staffing. IMO this is not blogger business: this is a matter of policy. Moreover, Mark has previously responded indicating his availability for urgent problems that affect multiple bloggers in this very thread https://en.forums.wordpress.com/topic.php?id=8982&page&replies=20#post-61696

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