when I log onto my blog, the images are corrupted

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  • #1074371

    nyoverheard
    Member

    I haven’t posted in a few months; when I logged back onto my blog I found that all the images I uploaded in the past have been corrupted.

    The blog I need help with is nyoverheard.com.

    #1074498

    nyoverheard
    Member

    PS.: tried clearing the cache, refreshing the browser, re-blogging the post. nada….thanks…..
    firefox 16.0.2

    #1074577

    kathrynwp
    Staff

    Thanks for reporting this. We’re investigating the problem and I’ll keep you posted.

    #1074590

    nyoverheard
    Member

    thanks very much; please let me know if you need additional technical information.

    #1074591

    kathrynwp
    Staff

    Will do. Our developers are looking into it and I’ll let you know.

    #1074610

    kathrynwp
    Staff

    I’m sorry for the delay. I just wanted to know that we have not yet been able to reproduce or pinpoint the source of the issue and are still investigating. I realize the wait is frustrating and I apologize. Thank you for your patience.

    #1074611

    nyoverheard
    Member

    thanks Kathryn; please let me know if there’s anyway on my end to expedite things……

    #1074614

    jenia
    Member

    Hi Chris, I wanted to update you that our developers are still investigating the issue with your images. Thanks for your patience!

    #1074615

    nyoverheard
    Member

    Thanks for the reply Jenia; I’d really like to get this sorted out ASAP; please let me know if there’s anyway I can expedite things.

    #1074616

    jenia
    Member

    We need to investigate on our end, so unfortunately there’s no way for you to expedite. I will update this thread once we have something new to share.

    #1074617

    kathrynwp
    Staff

    Hi again – I just wanted to give you an update.

    We’ve identified the source of the issue and were able to replicate it – the first step toward finding a solution. :-) The trouble stems from the fact that your original files have the sRGB color profile, rather than the usual RGB. The way WordPress.com now compresses and resizes images, this particular color profile causes the corruption you’re seeing.

    We are currently looking into a fix for the compression technology itself, so that the problem will be fixed on the server side and you won’t have to re-upload any of your images. A workaround would be to re-upload images as RGB, but we realize that’s a cumbersome process, so we are aiming for a system-wide fix instead.

    I’m really sorry for the inconvenience and will continue to keep you updated. If you have any questions, just let me know.

    #1074618

    nyoverheard
    Member

    Thanks Kathryn for the follow up. It makes sense, because some of the images aren’t corrupted, and those where ones taken with an iphone. From what you have written, it seems that WordPress has changed its compression technology? Because all the images were uploaded and displayed successfully until about 2 months ago. Thanks for your help;
    best;
    Chris

    #1074619

    kathrynwp
    Staff

    From what you have written, it seems that WordPress has changed its compression technology?

    Yes, that’s right.

    Thanks for your patience – I’ll keep you posted.

    #1074621

    kathrynwp
    Staff

    Hi again, I wanted to let you know that we’ve pinpointed the source of the issue in the new graphics software used by WordPress.com to compress images. The technical issue isn’t simple, so it can’t be easily solved, although fixing it is still our goal. As well, since it isn’t something that has affected many folks – yours is the only report we’ve had so far – it doesn’t look like we’ll be able to be get this sorted out quickly, unfortunately.

    The good news is that we’ve had a look and it looks like there are only about 22 images that are affected on your site. If you re-save those images in regular RGB format, re-upload them, and swap them out in your posts, that should solve the issue.

    We’re sorry we don’t have a better solution at this point and thank you for your patience while we’ve troubleshooted. If you need anything else, just let us know.

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