when will I get my refund?

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  • #3182410

    Hello, I requested to cancel an annual subscription on September 14th. My billing history shows that the refund was issued on that same day, but I have yet to see it in my actual bank account. Please let me know when I can expect to get the money back. Is there any way you can put a rush on it? It has been 3 days at this point.

    The blog I need help with is theunapologeticatheist.wordpress.com.

    #3182657

    torres126
    Member

    Hi there, I’ve tagged WordPress.com staff to help you with this issue. In the meantime though, you may wish to refer to this page: https://en.support.wordpress.com/refunds/

    You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement

    You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

    Hope this gets resolved soon. :)

    #3182679

    kokkieh
    Staff

    Hi there,

    Refunds can take up to ten business days to appear in your account, and can sometimes take even longer for non-US banks. This further depends on processing times at the bank over which we have no control.

    If you still have not received the refund after that time, please follow up with your bank directly.

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