where's the link to create email forwards in WP admin?

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  • #1422160

    akpressclub
    Member

    Hi All – looking for the link that WP support says exists in Domain / Store to manage email forwarded accounts ((email redacted) goes to (email redacted))

    All I see next to my domain is manage DNS link – no ‘add/edit email forwards’

    I have a premium subscription – any idea what I’m missing?

    thanks

    The blog I need help with is southcountynews.org.

    #1422320

    justjennifer
    Moderator

    According to the WordPress.com News announcement about the new feature, if you are already using a 3rd party email provider, the forwarding link will be disabled.

    http://en.blog.wordpress.com/2013/09/02/email-forwarding/

    If that didn’t cover your question, please post back here as someone else has tagged this for Staff assistance.

    #1422324

    kardotim
    Member

    If that didn’t cover your question, please post back here as someone else has tagged this for Staff assistance.

    @akpressclub Please let us know if you need any further assistance!

    #1422349

    akpressclub
    Member

    I don’t believe I’m using a 3rd party email provider, in the way that should disable the feature.

    My situation: I have a gmail account (that i used to register this account). I would like emails sent to (email redacted) to go to that account.

    My understanding was I had five names as part of the premium account and domain purchase I bought for this particular account.

    Thanks for your clarification.

    #1422350

    justjennifer
    Moderator

    Did you try setting it up following the instructions given in both the News announcement and the Support doc?
    http://en.blog.wordpress.com/2013/09/02/email-forwarding/
    http://en.support.wordpress.com/email-forwarding/

    If you don’t see the “Manage Emails” link next to the Custom Domains in Store → Domains in your dashboard, please take a screenshot and upload it to your site’s Media Library and then post back here. http://en.support.wordpress.com/make-a-screenshot/

    #1422351

    akpressclub
    Member

    I did follow the instructions on both and don’t have that link.

    Here is the screenshot: http://soctynews.files.wordpress.com/2013/09/screen-shot-2013-09-07-at-1-17-30-pm.png

    Thank you

    #1422353

    kardotim
    Member

    It seems the domain has been registered under a different account (soctynews). Please log in to that account in order to manage the domain and enable e-mail forwarding.

    Please let us know if you need any further assistance!

    #1422354

    smithlevin
    Member

    I am logged into that account and am an administrator. However I also am administrator for a different site (akpressclub) and started the wordpress account with that. Are you saying only soctynews user name can access the email forward feature?

    thanks

    #1422363

    kardotim
    Member

    Are you saying only soctynews user name can access the email forward feature?

    Yes, because this user currently owns the domain registration upgrade. You can request this user to reply in this thread if they want to move the domain to a different account.

    Thank you.

    #1422369

    akpressclub
    Member

    ok thanks for your help i’ll get with them

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