White page in the wordpress.com stats' page

  • Author
    Posts
  • #574129

    bouellet
    Member

    Hello all!

    I can’t see the statistics details when I click on Site Stats in the dashboard menu, I receive a white page! But I can see everything in my dashboard in my account on wordpress.com. I tried to uninstall and install again, didn’t work. I tried to go back from 1.8.1 to 1.7.3, but it didn’t work either. So now I’m back to 1.8.1 with WordPress 3.0.5.

    I tried the empty cache trick, I tried all the browsers. So, I basically check for the same White page on WordPress.

    So now, I need your help!

    You can check an image here: http://bernardouellet.com/wp-content/uploads/2011/02/whitepage_stats.JPG

    The blog I need help with is bernardouellet.com.

    #574263

    supportbot
    Member

    The blog you specified at bernardouellet.com does not appear to be hosted at WordPress.com.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.

    #574417

    bouellet
    Member

    I’m not hosted on wordpress.com, but the plugin is from wordpress.com, so… Anyone?

    #574418

    timethief
    Member

    I have flagged this thread for Staff attention. However, I’m aware that when this “white page” happens it’s usually a Flashy issue.

    #574421

    bouellet
    Member

    Thanks for the reply, but I checked my Flash version and it’s up to date.

    #574422

    timethief
    Member

    Please post which browser and version of it you are using as Staff are going to ask you for that information. They will also ask you to do as follows:

    #574431

    bouellet
    Member

    I am now with WordPress 3.1 and the Stats plugin’s version is 1.8.1.

    I tried on FireFox 3.6.13, Flash version 10,0,32,18

    I tried on Internet Explorer 7 (7.0.5730.13CO). Flash version 10,1,102,64

    And I tried on Chrome, but I’m not at home, so I can’t tell you which version I’m using.

    Refresh, clearing cache and cookies. All have been done. The result is the same: White page in the stats page.

    #574460

    bouellet
    Member

    Just an update… I just tried with version 3.6.14 of Firefox and Flash version 10,2,152,32. I still get a white page!

    #574461

    timethief
    Member

    The blog linked to your username is not a free blog from and being free hosted by wordpress.COM. That means you are posting to the wrong support forum for your software. The correct one is here > http://wordpress.ORG/support/

    For clarity read > http://support.wordpress.com/com-vs-org/

    #574462

    timethief
    Member

    DRAT! I’m so sorry for posting what I did above. You need Staff help with the wordpress stats plugin. Please use this link to contavt Staff > http://en.support.wordpress.com/contact/

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