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White screen when trying to update profile

  1. wordsweneversaid

    I can't get my profile to update - all I get is a white screen.

    I have used three different browsers - and yes, I cleared the cache of each one as was suggested by another article here.

    (Firefox, Explorer 8 and Google Chrome)

    Are you able to help me?

    The blog I need help with is

  2. We cannot help without a link to the blog, starting with http.

  3. Also, did you do a full restart after clearing cookies and cache? It's important.

  4. wordsweneversaid

    Yes - I did a full restart, but I will try again (I just put firefox on today because I saw that it was a recommended browser for wordpress activities - although I HAVE updated before just using explorer and had no trouble.)

    Thanks in advance for any help you are able to give.


  5. wordsweneversaid


    Just did the whole thing again and it is still not wanting to work for me.

    I have updated before - recently in fact (to change an address)

    I hope it is something that can be fixed.


  6. wordsweneversaid

    Thank you very much - I have contacted support and given full details.


  7. wordsweneversaid

    Yay! All seems to be working swell now!


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