Why am I no longer receiving email notifications of new followers?

  • Author
    Posts
  • #1029843

    As of September 28 I have not received any email notifications of new followers. (I’m still getting Comment and Reblog notifications). I looked at Settings and Follows has a check mark in its box. I did not change any settings between the time I was receiving the email notifications of new followers and when the email notifications stopped.

    Also, I checked my spam/junk email folders and nothing there either.
    Blog url: http://satnavandcider.wordpress.com/

    The blog I need help with is satnavandcider.wordpress.com.

    #1030066

    timethief
    Member

    Thanks for clearing stating the troubleshooting you did. Will you please do one more check? You have two separate email address settings at WordPress.com.

    Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

    Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

    #1030067

    timethief
    Member
    #1030072

    macmanx
    Staff

    Also, if the new followers are not WordPress.com users, you will not be notified.

    #1030073

    Thank you for your response, timethief.

    After reading your reply, I am unclear about what I should be checking. I do have two email addresses. I was receiving so many notifications in my primary email that I directed them to a blog-dedicated email address. I was receiving all notification types I desired until a few days ago when only the new follower notifications stopped.

    Must I use only one email address? I read the link you posted above and did not have any issues changing the one email address. I only have one blog on WordPress so there shouldn’t be any email address conflicts.

    #1030074

    macmanx
    Staff

    Notifications of new subscribers are sent to the email address set at Settings -> General in your blog’s Dashboard.

    #1030077

    Thanks for your replies, macmanx.

    I have checked both email accounts’ inboxes and spam folders and cannot find even one new follower notification since 9/27. In the last 24 hours alone, 10 people have subscribed to my blog; all 10 are WordPress.com users.

    I’m at a loss.

    #1030082

    macmanx
    Staff

    Would you please give me two of their usernames?

    #1030085

    timegemstone
    imatravellinman

    #1030102

    macmanx
    Staff

    Ok, I do see those subscribed as WordPress.com users. Did you receive notifications for any of the WordPress.com user subscribers since then?

    #1030108

    I have not received any notifications for new followers. The last notification I received was on Sept. 27.

    #1030112

    macmanx
    Staff

    Ok, do you receive any notifications in your notifications menu, or http://wordpress.com/#!/notifications/ ?

    #1030117

    Yes, I get all notifications, including new followers, at the above link and in the notifications drop-down box. Still no emails, though.

    #1030118

    macmanx
    Staff

    Ok, we’re looking into this. Sorry for the trouble!

    #1030138

    I don’t know what changed but, after receiving 4 out of 4 notifications so far today for new followers, I’m thinking the problem has been solved.

    Thank you, macmanx and timethief, for your help with this!

    #1030140

    macmanx
    Staff

    You’re welcome!

    #1030153

    Help! macnmax, I’m experiencing the same thing! For the last few days I have not been notified of my wp followers. I receive all other notices (likes, comments, reblogs).

    http://yourejustadumbass.wordpress.com/

    I haven’t changed a single thing in my settings related to my email. I have had 12 followers who I manually followed because I was surprised I had no activity messages (for anything) for 2 days.

    Thanks so much for your help in advance!

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