Why are some buttons on the new 3.8 platform not working?

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  • #1564620

    Some buttons on my WordPress dashboard site are not working since applying the WordPress upgrade 3.8. So I cannot add media (photos etc) to my posts anymore. I’ve updated everything that I needed to, to no avail. Clicking on the help button does not go anywhere either. Please help.

    The blog I need help with is bijoukaleidoscope.com.


    Hi there,

    Can you tell me the URL of the site you are having problems with?

    …since applying the WordPress upgrade 3.8.

    This sounds a lot like a self-hosted WordPress (also called “.org”) site, as we handle updates automatically here on WordPress.com.

    Unfortunately, support staff at WordPress.com do not have access to your self-hosted site’s files or the ability to provide direct support.

    If that is the case, and your site is self-hosted, you can find support here:



    You may also wish to contact your host’s support team for more assistance.


    Thanks for your help. I did have to speak with my webhost’s support team and it’s *kinda* fixed.


    Great. I also highly recommend the forums at http://wordpress.org/support/

    They are community run by a group of dedicated volunteers, and when a new version (like 3.8) is released, there are threads there dedicated to common issues. Perhaps you will find the help you need to get all the way fixed up.

    Let me know if you need assistance or if you have any questions.

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