Why are some contact/feedback forms failing to reach me?

  • Author
    Posts
  • #888071

    cgstopgo
    Member

    At least two readers have submitted contact forms to me which have never shown up (I got no email and they do not appear in the ‘Feedback’ list on my dashboard).

    I know this because they have been in touch by different means as they were disappointed not to hear back from me.

    Can you help?

    Many thanks
    Ceeg
    Blog url: http://ceegworld.wordpress.com/

    #888353

    macmanx
    Staff

    Are they in the Feedbacks -> Spam sub-section?

    #888390

    cgstopgo
    Member

    No, there’s no spam in Feedbacks.

    #888391

    macmanx
    Staff

    What were their email addresses, and what is the URL of the form they were using?

    #888392

    cgstopgo
    Member

    The form WAS on this page:
    http://ceegworld.com/2012/05/03/christophe-plays-pop-question-1-2/
    …although I have subsequently removed it, when modifying the page later.

    I didn’t make an email address ‘required’ so they may not have given one. Could that have something to do with it?

    They contacted me directly from:

    [removed]

    #888393

    macmanx
    Staff

    Yes, there is definitely no history of emails from those folks.

    Do you have any better luck if you make email a required field?

    #888492

    cgstopgo
    Member

    I do seem to, yes. It’s a shame to make it obligatory, though :-(

    #888494

    macmanx
    Staff

    Ok, thanks for checking that! We’ll see what we can do about fixing the requirement.

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