Why aren't contributors receiving invitations?

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  • #1681982

    I manage a corporate blog hosted on WordPress with multiple contributors across the company. Contributors aren’t receiving invitations to contribute after setting up their accounts. I just set up an account to troubleshoot this, and I didn’t receive anything from WordPress either. Can someone please help?

    #1682093

    timethief
    Member

    What is the URL of the exact blog in question starting with http:// ?
    What are the usernames of those who say they have not received invitations please?
    What do you see here > Dashboard > Users next to those usernames?
    http://en.support.wordpress.com/user-roles/
    http://en.support.wordpress.com/adding-users/

    #1682094

    timethief
    Member

    Note that this thread is tagged for Staff attention and subscribe to it so you are notified when they respond.

    #1682098

    slalomdotcom
    Member

    The blog is http://blog.slalom.com.

    User names that have not received invitations are:
    kellykschumann
    brianladyman

    #1682102

    timethief
    Member

    Thanks for providing that useful information for Staff to work with.

    #1682289

    slalomdotcom
    Member

    Hi there,

    I’m still having trouble inviting new contributors to the blog. We’re rapidly expanding our contributor network and would love help expediting this process, as this is a significant speed bump for our publishing goals. Would love help understanding what’s going on with these invitations, as it seems like there’s a significant delay. Any ideas?

    Maggie

    #1682310

    Hi Maggie, I see those usernames you mentioned as confirmed users now. Are you still running in to issues with this?

    Usually what it comes down to is an email provider or service filtering the invite messages as spam. There’s an option to resend the invites from this page. If there are some users who still can’t access the invite can you email us the usernames and email addresses at help@wordpress.com? Thanks.

    #1682311

    slalomdotcom
    Member

    Thanks, Andrew. We’ve been checking our spam folders, but don’t see the invites there either. I’ve also tried resending multiple times. I’ll send the usernames and email addresses to help@wordpress.com—thanks.

    Maggie

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