Why can I not comment?

  • Author
    Posts
  • #974841

    smilingcobra
    Member

    Thank you for your patience and your kind help. Can you please tell me when I can expect a reply from your colleagues, for here it is past 2 o’clock in the morning.

    #974842

    macmanx
    Staff

    It’s Friday evening here for most of us, so I’d say feel free to check back tomorrow. I don’t expect to hear anything before then.

    #974843

    smilingcobra
    Member

    OK, thank you.

    #974847

    smilingcobra
    Member

    Update:

    The problem seems to have resolved itself overnight. Everything is now working as it should. Thanks for the help.

    #974854

    macmanx
    Staff

    You’re welcome!

    #974877

    davidcrabill
    Member

    Sorry, I’m having the same issue myself, and I’m wondering if it may have to do with the email address. I have an account with an @pacbell.net address, and I can sign in with it on wordpress.com itself, and here, I’m commenting with it, with no problem. But when I try to comment on a wordpress.com blog, I put in my email and name and it directs me to the login screen, where I put in my info and it doesn’t take my credentials. If I sign in before I comment, then the comment page on the blog shows I’m signed in (“[username] You are commenting using your WordPress.com account.”). But when I post a comment while signed in, it again takes me to the login screen of WordPress.com and says that I’m trying to comment with an email address that’s linked to a WordPress.com account I’m not signed into. I have tried logging in with both my email address and username, and it kicks me out and fills in my email address in the username/email field, regardless of which method I try.

    Interestingly, I created another WordPress.com account with a gmail address, and that one does work.

    I’m also wondering if there is any conflict with wordpress.org, since I have an account on there with the pacbell.net email address.

    #974878

    macmanx
    Staff

    Specifically, what is the URL of the blog you’re trying to comment on, and what is the email address you’re using?

    #974879

    davidcrabill
    Member

    Sure, it’s this page: http://dbyaregional.wordpress.com/carpool/

    And my email address is (email redacted)

    You’ll notice that I was able to comment with my other wordpress.com account

    #974880

    macmanx
    Staff

    Hm, that should definitely work. Would you please take a screenshot of the error you see and upload it via Media -> Add New in your blog’s Dashboard so I can take a look?

    #974881

    davidcrabill
    Member

    Here it is:
    http://awesomescreenshot.com/0d4efi69a
    http://awesomescreenshot.com/09aefhq0a

    This first image is what I see when I go to leave the comment, then I click “Post Comment”. The second screenshot is what I see immediately after I click it. From that screen, I can put in my password, or even change the first field to my username, and all it does is refresh the screen, clear out the password field, and reset the username/email field to my email address. It knows my email address from the username that I put in, and not through the fact that I’m signed into my account, because even when I do sign out and then try to comment, the same thing happens.

    Thanks for all your help on this.

    #974882

    macmanx
    Staff

    Ok, I see what you’re referring to. Would you please try clearing your browser’s cookies and cache?

    http://en.support.wordpress.com/browser-issues/

    #974883

    davidcrabill
    Member

    That’s usually a good thing to try, but it didn’t work. In fact, I tried it on a different computer and a different browser to make sure.

    #974884

    macmanx
    Staff

    Ok, we’re looking into this. Sorry for the trouble!

    #974885

    jkudish
    Member

    Hi davidcrabill,

    We’ve identified this as a bug in our system and issued a fix. Apologies about that and you should be all set for commenting now.

    Please let us know if you still experience any issues.

    Best,

    #974886

    davidcrabill
    Member

    Thanks guys… I tried it and it works great! I’m glad I could help get this issue resolved, and thanks for your persistence.

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