Why can not I pay for my domain mapping?

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  • #1339664

    I need help for my site. I’ll pay when mapping my domain the following error appears:

    “The operation can not be completed successfully. Please check your billing address and expiration date or try another card. Contact your bank if you have more problems.”

    The data are all ok and I have money on the card.

    The blog I need help with is swingasalvador.wordpress.com.

    #1339750

    Help me please !!!!!!!!!!!!!!!

    #1339752

    timethief
    Member

    We cannot help you at this end of things. You must contact your credit card provider.

    Below are the only accepted means of payment.

    WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

    If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country.

    In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

    The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

    More about echecks here:
    https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

    WordPress.com also accept Bitcoin for payment of certain upgrades ( bitcoin cannot be used for domain and premium theme purchases) – you can learn more here: http://en.blog.wordpress.com/2012/11/15/pay-another-way-bitcoin/

    #1339753

    My card has money and everything is ok with him. Ok!

    I tried paypal beams. But in the following error
    “This transaction could not be completed. Please redirect your customer to PayPal”

    #1339813

    up

    #1339814

    timethief
    Member

    Please contact PayPal know that we cannot help you here.

    #1339815

    auxclass
    Member

    Since this has been flagged for the staff to help – your “up” just moved your down the que 6 hours – since the staff work problems from oldest to newest that need their attention

    #1339852

    jackiedana
    Member

    Hi swingasalvador,

    I see many attempts to purchase this upgrade, but PayPal is rejecting your payment request each time and directing you to choose a different payment.

    Two of the errors we’re seeing are the following:

    10417: Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method.

    10486: This transaction couldn’t be completed. (This transaction couldn’t be completed. Please redirect your customer to PayPal.)

    This means that the issue is with PayPal. I’d recommend you either contact PayPal directly to resolve the issue with them, or you use a credit card/debit (bank) card to complete the transaction.

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