Why can't I get a Refund for the pro bundle ?

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  • #1082673

    daanhh
    Member

    Hi,

    Today I ordered the pro bundle but I want to cancel it.
    So I went to Store-> upgrades ->cancel
    A popup shows that my purchase was more then 30 days ago, but in fact was today.
    That’s the first strange thing.
    Then I got an cancellation email with a ”confirm cancellation ” link that redirected me to the following message: ”An error occurred while refunding your upgrade. Please contact support”
    Am I missing something ?
    Any help would be appreciated.

    Regards,
    Daan

    The blog I need help with is daandaan.com.

    #1083022

    Hi, it looks like you’ve also contacted us via email about this. I’m going to close this thread in favor of the email thread we have open. We’ll reply to you there.

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