why could I not get a full refund?

uphereinc · Member · Sep 17, 2016 at 6:19 pm
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Yesterday, I tried to upgrade to premium but I found that it is not adequate for me so I cancel my subscription immediately. Then out of $99 premium service subscription, I got a notice that I got refunded $86. I looked into my current services and there are no non-free services I am now subscribing. Where does this $13 go?
Please let me know about the detail of this refund process. Thank you!

The blog I need help with is: (visible only to logged in users)
timethief · Member · Sep 18, 2016 at 2:05 am
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$13.00 is the annual charge for mapping a domain
Please also read: All About Domains – Cancellations
https://en.forums.wordpress.com/topic/trying-to-contact-support-for-a-refund?replies=6#post-2739577

I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
chaitanyamsv · Staff · Sep 19, 2016 at 11:59 pm
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@uphereinc

I refunded the rest $13 that was held back by our system. I am sorry that you weren’t refunded all your money earlier.

Your money will appear in 5-7 business days in the credit card account you used to buy it.

Please let me know if I can provide any further help with this. :)
chaitanyamsv · Staff · Sep 20, 2016 at 12:00 am
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Hello @timethief. Hope you are doing well :)
uphereinc · Member · Sep 20, 2016 at 1:38 am
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@chaitanyamsv Thank you for processing!

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