I don't know who it was, and it was on another topic, like I said, I addressed it then.
My point is that you all need to make sure that you are calm when you do this. You address the person I was talking to, but what about everyone else who has had problems. Just read through all the forums lately and you will see it everywhere.
Because I can't "make sure it doesn't happen" without knowing what "it" was, who did it, or why.
How about just letting staff know they need to make sure that they are caring, or seem to care, which is where you are letting people down. It isn't anything specific, it is an overall impression. WP are coming across as group of developers, or do what they please and don't care how it effects their users. You are a publicity nightmare.
I'm trying to help, but you are want actual details, sometimes there aren't any. Do you know how many people from WP I have dealt with recently? There have been numerous problems and I have felt like a user that WP didn't care about.
You were good, I dealt with you about the follow problem, but this now, is getting horrible. I don't have the time or the desire to go back over every conversation I have had with WP, which is a lot, to find out which people were short with me. I have noticed it when I read the forums, and it isn't just to me.
Patience, that is what you need to tell staff.