Why do WordPress staff treat us users as though we are idiots

  • Author
    Posts
  • #890744

    macmanx
    Staff

    Why can’t you just say, “OK, we weren’t aware of this, we will try and make sure it doesn’t happen” or “we certainly didn’t mean to sound like that”

    Because I can’t “make sure it doesn’t happen” without knowing what “it” was, who did it, or why.

    I appreciate your advice, and I’d love to help to improve the situation, but I need to know exactly what and who I’m improving first.

    If you feel that I am being harassing you for some reason, I do apologize, but I need specifics to get to the bottom of this issue. I can’t make a change to something if I don’t know what that something is.

    #890745

    I don’t know who it was, and it was on another topic, like I said, I addressed it then.

    My point is that you all need to make sure that you are calm when you do this. You address the person I was talking to, but what about everyone else who has had problems. Just read through all the forums lately and you will see it everywhere.

    Because I can’t “make sure it doesn’t happen” without knowing what “it” was, who did it, or why.

    How about just letting staff know they need to make sure that they are caring, or seem to care, which is where you are letting people down. It isn’t anything specific, it is an overall impression. WP are coming across as group of developers, or do what they please and don’t care how it effects their users. You are a publicity nightmare.

    I’m trying to help, but you are want actual details, sometimes there aren’t any. Do you know how many people from WP I have dealt with recently? There have been numerous problems and I have felt like a user that WP didn’t care about.

    You were good, I dealt with you about the follow problem, but this now, is getting horrible. I don’t have the time or the desire to go back over every conversation I have had with WP, which is a lot, to find out which people were short with me. I have noticed it when I read the forums, and it isn’t just to me.

    Patience, that is what you need to tell staff.

    #890747

    timethief
    Member

    I don’t know who it was, and it was on another topic, like I said, I addressed it then.

    We are all on the record here. As I said above we can all read every comment you have ever made in every thread ypou made it in on theis forum. There are 4 threads including this one:
    https://en.forums.wordpress.com/topic/blog-not-appearing-on-the-topics-reader?replies=22
    https://en.forums.wordpress.com/topic/why-has-wp-destroyed-my-hit-count-with-the-topics-reader?replies=117
    https://en.forums.wordpress.com/topic/thank-you-wp?replies=4

    #890753

    macmanx
    Staff

    Alright, I can certainly leave a blanket note for us to keep track of how we respond and liven it up a bit.

    We do want everyone to feel welcome here, and no ill will is intended. If you do find any specific example, please feel free to let me know.

    #890754

    Thank you, no one can ask for more than that.

    #890756

    macmanx
    Staff

    You’re welcome!

    #890817

    sassystreak
    Member

    @leannewhatever – I feel you wholeheartedly and I commend you for speaking up!!!
    I can honestly say that in this thread from WP staff or a member – you are right!

    I think ‘TIMETHIEF needs some time off!

    #890818

    timethief
    Member

    We are all on the record here and we can all read threads. Sometimes threads rveal patterned behaviors such as assuming a victim role, and then using it as a cover to launch a passive aggressive manipulative attack. Happiness Engineers are, of course, paid to put up with such behaviors. Volunteers aren’t.

    #890819

    macmanx
    Staff

    Just to re-state, staff have a grey background behind their username/gravatar area (see mine to the left). Anyone else is a user, like yourself, volunteering their time to help folks here. Anyone can do this, but unfortunately not many do.

    If you are having an issue with a particular staff member, please let me know, and I’ll be happy to look into it.

    #890820

    This is resolved? Love it!

    #890823

    @macmanx and WP staff
    I don’t seem to be having any trouble with my blog now, everything is working fine from what I can work out, though, if I can make a suggestion, there is a news section and it would, perhaps, be a good idea to put on there what is happening before it happens or as it happens. Give people somewhere to go to find out what is going wrong.

    An article was finally put up about a week after the changes were made to the “notify me of followup posts”, after everyone was running around trying to work out what was wrong.

    I think it would have helped a lot too, if you have stated the changes to number of tags/categories as well. Told your users why you had done that and what they need to do now.

    It would probably help also if you did one on why you have changed the way topics is now read.

    You have a news section, it isn’t easy to find, but that should be the first place people go to find out what is happening. I’ve been doing extra bits on my blog to help explain, but it is what you should be doing. Don’t keep users in the dark, it would create less confusion.

    Just a suggestion

    #890824

    feartheseeds
    Member

    …for the record (fwiw), I left the response that upset leannewhatever:

    https://en.forums.wordpress.com/topic/why-has-wp-destroyed-my-hit-count-with-the-topics-reader/page/3?replies=128#post-886476

    Also, for the record, I’m not staff.

The topic ‘Why do WordPress staff treat us users as though we are idiots’ is closed to new replies.