why do you write to me using the wrong email address?

  • Author
    Posts
  • #1111228

    philipnhb
    Member

    wordpress keep writing to the wrong email address and I can not see where you have the wrong address in my settings, profile etc

    my email address is (email redacted)

    my OLD email is (email redacted)

    where is this OLD email address? I can not find any trace of it to be able to delete it

    The blog I need help with is philiphatchbarnwell.wordpress.com.

    #1111325

    timethief
    Member

    Hello there,
    you have two separate email address settings at WordPress.com.

    Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

    Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

    Try changing it at http://wordpress.com/#!/settings/ first.

    If that doesn’t work, try Users -> Personal Settings in your blog’s Dashboard.

    Note: Issues Changing your E-mail Address > http://en.support.wordpress.com/email-address/#issues-changing-your-e-mail-address

    #1111329

    philipnhb
    Member

    wow! so fast! thank you very much but I have done both the things you suggest and my OLD email is just not there and yet wordpress still write to me using the old one

    #1111550

    timethief
    Member

    Hi there,
    Ah … that’s too bad. :( I tagged this thread for Staff assistance. Please subscribe so your are notified when they respond.

    #1111556

    philipjava
    Member

    many thanks

    #1111594

    zandyring
    Staff

    Hi there,

    It is attached to your other user account; philipjava. You can log into that account and change the email address, but keep in mind you can only use an email address with one user account.

    Just let me know if you have any questions or run into any problems!

    #1111662

    philipjava
    Member

    thank you

    #1111664

    zandyring
    Staff

    Glad to help!

    #1111665

    philipjava
    Member

    Yes, I had forgotten that you only allow one email per account so I used the old one as a secondary address but it somehow became the address you and others wrote to
    I have now invented a new address and removed the old one
    thanks again for you help
    philip

    #1111667

    zandyring
    Staff

    So happy this resolved!

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