Why does my blog suddenly have such a simple format with no unique layout?

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  • #1198612

    Just in this past week, my blog has been very dysfunctional. Primarily, it appears with no theme/layout but just simple text and plain pictures all left justified. The sidebar is now at the bottom too. When I go to the dashboard, everything appears normal but I cannot add new media and certain other buttons do not work. I use Google Chrome and cleared browser cookies and cache to no avail. Could it have anything to do with the fact that I have used 85% of my available storage space? Thank you for your help.

    The blog I need help with is paulfranklinmorgan.wordpress.com.

    #1198679

    justjennifer
    Moderator

    Using FF19, everything looks as it should.

    What version of Chrome are you using? And did you try restarting your computer and/or router?

    #1198683

    Google Chrome Version 23.0.1271.64

    Our router is restarted every night and my computer almost every night. The problem has persisted for about a week now. Thanks for your help!

    #1198688

    justjennifer
    Moderator

    Try updating your browser. The current version of Chrome is 26.

    http://browsehappy.com

    #1198703

    Just updated and it made no difference.

    #1198704

    tandava108
    Member

    It looks fine here with Chrome 25.0.1364.172 m

    #1198709

    justjennifer
    Moderator
    #1198739

    tandava108
    Member

    All load OK for me

    #1198747

    When I click on those links, nothing comes up. It says it can not be found.

    #1198749

    timethief
    Member

    @paulfranklinmorgan
    I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

    #1198752

    kathrynwp
    Staff

    Could you please let me know what ISP (Internet Service Provider) you’re using, and in what country you’re located?

    Would you mind also please following these steps on your Mac:

    1. Go to Applications -> Utilities folder.
    2. Open Network Utility
    3. Click Traceroute tab, enter the domain (s0.wp.com), and click Trace.
    4. Copy all the output by clicking in a blank area, press Command–A to select all the text, then Command–C to copy it to your clipboard, then paste (Command–V) the output in your reply here.

    Thanks for your help.

    #1198773

    We live in DRCongo and have satellite internet.

    Here is the output:
    Traceroute has started…

    traceroute: unknown host s0.wp.com

    #1198774

    tandava108
    Member

    traceroute: unknown host s0.wp.com

    That would explain it – you aren’t getting the stylesheets. I think this is an ISP problem rather than a WordPress one

    #1198775

    Ok interesting. So I’ll need to contact the administrators for our internet system here then? Thanks for all your help!

    #1198782

    kathrynwp
    Staff

    Yes, I suggest you contact your ISP and find out if they are blocking these URLs, or any IP addresses associated with WordPress.com.

    http://s0.wp.com/
    http://s1.wp.com/
    http://s2.wp.com/

    Let us know how it goes.

    #1198820

    Here is part of the response from our network administrator:

    “What is being blocked is some tracking code coming from quantaserve.com, which is legitimately in the “Ads” blacklist. Since the quantaserve script can’t load, it is preventing any of the style sheets from also loading. You should be able to eliminate the problem by removing the wordpress.com stats plugin from your blog site.”

    I just don’t understand why this problem only started in the past few weeks when we’ve been here on this network for nearly a year. What changed? It’s a disappointment to have to remove the stats plugin. Any other options?

    #1198821

    kathrynwp
    Staff

    Thanks for the information from your network administrator.

    Here is some information from our end:

    Quantcast (quantserve.com, not quantaserve.com) is not an ad, it’s a measurement pixel. They are legitimate and have an opt-out here:
    https://www.quantcast.com/how-we-do-it/consumer-choice/opt-out/

    Your ISP should not break your site by blocking all static WP.com content. If they are opposed to Quantcast, they could just block quantserve.com – although that should really be your choice, not theirs.

    Nothing’s changed around Quantcast in the last few weeks that we are aware of, so perhaps this is a recent change made at your ISP’s end.

    I hope this helps clarify things, let us know if we can be of further help.

    #1198824

    Is there any way that I can disable/remove the stats plugin? From here, I am unable to do anything on my blog now so I’ve had my dad (a programmer) sign on in the US for me to try to make some changes but he did not see a way to remove the stats plugin. Our administrator things that might help. Thank you for advising us on this.

    #1198825

    kathrynwp
    Staff

    There is no way to remove the stats plugin, as WordPress.com is a shared platform, and all sites run the same set of common plugins.

    #1198826

    Thank you for all of your help. It is with great regret and quite a few tears that we will have to leave wordpress to start another blog/website that will not be blocked by our high security constraints on our network here in Congo.

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