Need help? Check out our Support site, then

Why doesn't my password work

  1. Why does it keep saying my password is incorrect. EVERY time I log in, using the SAME password, it tells me it's incorrect and I need to redo it. Everytime I put in the same password, and everytime I log out and then log in another time or another day I have to go through the whole process all over again.
    Blog url:

  2. Do you have more than one username account here at

    (1) Are you using the secure https:// login?

    (2) Exactly which browser and version of it are you using. If you aren’t sure click here to find out >

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see >

    (3) Have you done any troubleshooting? Below are the troubleshooting steps we take whenever any issues like this arise and undertaking them will provide valuable feedback information for Staff:

    a. clearing your browser cache and cookies >

    b. Using the browser with all extensions or add-ons disabled

    c. updating the browser to the latest stable version (not a buggy BETA browser version)

    d. Confirming third party cookies is enabled on the browser

    e. Confirming JavaScript is enabled

    f. Confirming Flash is updated and if required installing the latest version of Flash

    g. Resetting your router and modem and rebooting your computer
    then logging in using the secure https:// log-in

    h. Trying another browser

  3. Wow....there's a lot of terms there Ihave no idea.... I'll go through it all slowly and try to figure it out. I'm using the log in at home...not in public so I'm pretty sure it's the right https...log in. As for number 2 it reads: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0) which isn't what you typed in as a I assume it's not the first two you mention... will have to work on looking into the others later. But thanks!

  4. Also, if you are using anything that remembers and auto-fills your password, make sure that you update it every time you change your password.

Topic Closed

This topic has been closed to new replies.

About this Topic