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Why doesn't the cropping rectangle appear when I upload a header image?

  1. I want to change my custom header, but when I upload my image, the cropping rectangle doesn't appear on the screen so I can't select the appropriate part of the image or edit it in any way.
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  2. Have you considered doing all your image optimization and resizing prior to uploading the images?
    desktop image editing software >
    online image editing software

    That's what I do. I get better image quality. I don't waste my image storage space and I don't have to do any image troubleshooting at all.

  3. I've looked at the support doc here > and I'm wondering if the browser version you are using is a factor in the nonappearance of the cropping rectangle. Which browser and version of it are you using? If you aren’t sure click here to find out >

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see >

    Have you tried clearing your browser cache and cookies?

    If required you can upgrade the browser to the latest stable version here

  4. The same idea occurred to me--upload an image that's already sized for the header. The header page gave me the correct pixel sizing for the image. I have Photoshop Elements so I figured out how to do it using that program instead and uploaded the cropped pic. Love how it turned out!

  5. It looks good.

  6. Thank you! :)

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