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Why have a couple of my old video press videos disappeared?

  1. When looking back at old posts, I learned that a couple of my old videos shortened themselves to 2 or 3 seconds, essentially disappearing for all practical purposes. These are videos that I uploaded when I used to use video press -- and also videos (and posts) that haven't been touched since their creation. They used to play in their entirety and simply stopped doing so without any help from me. Any ideas why -- or thoughts on whether I can fix them? These are videos of my child that I may not have stored anywhere else, so they are precious to me. One of them is (or used to be) on the following post:

    The blog I need help with is

  2. I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. Hi Sarah - I'm checking with our developers about this, and I'll let you know what they say.

  4. Hi Sarah - We cleared the cache on this video and it works now:

    Are there others that aren't playing for you, and can you please link me to each one?

  5. Thanks so much! I'm overjoyed to have that special video back.

    Another that has the same problem is the first video (entitled "spin") on the following post:

    I'll look around to see if I can find more.

    I appreciate your help!

  6. Hi Sarah - Ok, one of our devs worked some magic with your site, and your videos should all be fixed now. If you find another one that isn't, please first try clearing your browser cache. If it still doesn't work for you, please let me know.

  7. Thank you!

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