Why I can't log into my two paid domin account, why I can't find a get a contact

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  • #1065968

    cpltlandry
    Member

    I paid for two domins, and now I can’t log in at all, didn’t reconized my user name and password, no phone support, and now don’t even know how to cancel it, bad idea to register with wordpress, I should have choose a host with phone supports
    Now what can I do, hang in there, no responses, very frustrated
    Blog url: http://catherineaccounting.wordpress.com/

    The blog I need help with is catherineaccounting.wordpress.com.

    #1066090

    timethief
    Member

    I paid for two domins

    What are the URLs of the domains you purchased?
    What are the URLs of the underlying .wordpress.com blogs you want to domain map from to those domains?
    Which domain URLs ones do your wish to be paired with which .wordpress.com URLs?
    Have you followed the instructions here?
    http://en.support.wordpress.com/domains/

    #1066094

    viridis1
    Member

    http://www.catherinewei.com – can’t used http://www.catherinewei.com, have to search catherinewei.com, and the address doesn’t have www. only shows http://catherinewei.com

    #1066117

    auxclass
    Member

    for: http://catherinewei.com/ Your log-in is: https://catherineweidotcom.wordpress.com/wp-login.php

    The www is stripped out – it is an antique and being discontinued – the redirect from www to the plain name is seamless – but way waste three extra letters and a period

    #1066152

    viridis1
    Member

    why have to stripped out the www. I paid for the domin so I can have a http://www.catherinewei.com website, as the website catherineweidotcom.wordpress.com is free, it doesn’t make sense at all, why border asked to pay for a domin which is free to everyone? I need the domin that I paid for. http://www.catherinewei.com. I wonder who can help me on this?

    #1066158

    viridis1
    Member

    I want my client see my website when they type http://www.catherinewei.com

    #1066164

    viridis1
    Member

    catherineweidotcom.wordpress.com – I don’t even register for this website, how can people find me with such long and non-sense web address?

    #1066176

    timethief
    Member

    The support documentation clearly states this:

    Before Upgrading – Important Notes
    Also, please note that WordPress.com automatically removes the “www” from all URLs. http://en.support.wordpress.com/domains/register-domain/

    Every URL containing the antiquainted “www” will be seamlessly redirected to the URL without the the “www” therefore there is no issue.

    #1066179

    auxclass
    Member

    Your clients will see: http://catherinewei.com/

    You will only see: https://catherineweidotcom.wordpress.com/ when you are logged in to work on your blog or check Stats – if you don’t like http://catherinewei.com/ and it is less than 48 hours since you registered it you can get a refund – but one day in the future nobody will have www in the address so just look on this as you are ahead of the crowd

    #1066183

    viridis1
    Member

    Oh, thanks, now I know, acutally I register this domin for in June, no refund neccessary, just want to find out why.
    Thank you very much for all the feed backs, as I am not a high tech person, I still appreciate some short of phone contact or on line chat support. Anyway thanks again

    #1066184

    auxclass
    Member

    PS – anybody that clicks on https://catherineweidotcom.wordpress.com/ is sent to http://catherinewei.com/ – BUT – they are the same web site – just a different name in the browser address line

    #1066186

    auxclass
    Member

    You be welcome & good luck

    Yes it can be a bit confusing with the way that domain mapping works and the two different address you see

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