why is dot com spelled out??

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  • #1119677

    I bought cassiefindley.com from GoDaddy, and then bought WordPress Value Bundle so I could blog from WordPress. I did not put it in as Cassiefindleydotcom…so I am not sure why this has happened? I called GoDaddy and they said the transfer to WordPress was done correctly and now the website is under WordPress’ support. I e-mailed WordPress over 2 days ago and have not heard back. I am frustrated because it is not the correct web address. How can I fix this?

    Thank you!!

    The blog I need help with is cassiefindleydotcom.wordpress.com.

    #1119782

    If you entered it as cassiefindley.com in the sign up screen, the system here interpreted the .com literally and converted it to ‘dotcom’. I don’t know why, but it seems to happen.

    Had you just entered ‘cassiefindley’, you would have been fine.

    You should be able to change it here:

    http://en.support.wordpress.com/changing-blog-address/

    #1119833

    Thank you for the help. I am still so confused. Cassiefindley.com doesnt work….why doesnt it work? Has anyone experienced poor customer service with WordPress? I have sent them 2 emails and not received a response.

    #1119840

    raincoaster
    Member

    Email is absolutely the slowest way to get help at WordPress.com. Just follow the instructions in the link that notawoodpecker gave you and that should fix this problem.

    #1119846

    So I have a question…did I do this right??

    I am starting a blog. I bought Cassiefindley.com from GoDaddy, and then went to WordPress and bought the value bundle. I transferred Cassiefindley over to WordPress. However, now Cassiefindley.com won’t load…and I do not want the .wordpress part of the address. Did I do this right? I called GoDaddy and they said it looks like I had Cassiefindley.com linked up correctly to WordPress and it is WordPress’ problem that Cassiefindley.com isnt working. What can I do?

    #1119847

    I did the domain mapping correctly according to GoDaddy.

    #1119854

    I guess it depends on what you want to accomplish. If you don’t care about the underlying sub-domain name, you can use Domain Mapping to point cassiefindley.com to cassiefindleydotcom.wordpress.com

    If you want to change the underlying sub-domain from cassiefindleydotcom.wordpress.com. to cassiefindley.wordpress.com, use the link above. You can then use the Domain Mapping link to point cassiefindley.com to cassiefindley.wordpress.com

    For Domain Mapping, see: http://en.support.wordpress.com/domains/map-existing-domain/

    Now, if you’ve already done the Domain Mapping here, it can take 2-3 days to fully take effect, so you’ll just have to wait.

    #1119862

    Can I e-mail any of you for more help? I feel completely lost. Thank you so much!

    #1119863

    timethief
    Member

    @cassiebirkett
    I tagged this thread awhile ago now so you will receive Staff support. Please subscribe to it and then you will be notified when Staff respond.

    #1119864

    I am already subscribed to this thread. I don’t need to do anything else correct? Thank you so much!

    #1119866

    timethief
    Member

    You’re welcome and no you don’t need to do anything else but wait.

    #1119898

    kardotim
    Member

    I took a look at cassiefindley.com and everything is working properly. Can you please try clearing out your cache?

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