Why is my upgrade still ‘pending’?

  • Author
    Posts
  • #178373

    lucyvicious
    Member

    I purchased credits for 1 GB additional space 2 days ago, and my paypal payment is still ‘pending’. How long, till I can upload pictures again?

    #178500

    trent
    Member

    I would send a support request in on that one as staff would have to help you if it is a backend issue or help out if the payment had problems. Make sure you give them as much detail as you can and provide them with a copy of all information you have from paypal about your payment.

    http://wordpress.com/contact-support/

    Trent

    #178511

    If your account at paypal says pending, it typically means they have not completed the payment to WordPress yet.

    #178515

    lucyvicious
    Member

    Trent, I wish I could contact support, but it’s apparently ‘temporarily closed’. I got confirmation email from Paypal, so I don’t understand why it’s still ‘pending’…

    #178516

    In my experience with paypal, sometimes payments are listed as “pending” until the funds clear. Why this is, I don’t know. Sometimes my payments go through immediately and at paypal it will indicate “completed” and sometimes it takes a few days and will say “pending.”

    Support hours are: Mon-Fri 8am-4pm Pacific time

    #178542

    mark
    Staff

    tsp is exactly right – it says “Pending Paypal transaction:” here.
    The minute it clears the credits are there – that part is automated.

    #178750

    lucyvicious
    Member

    Thank you everyone! I was used to my paypal transactions clearing like THAT. Supposedly it will clear by Sunday afternoon.

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