Need help? Check out our Support site, then

why is my video upgrade and space upgrade not working?

  1. When I add a video it says video is processing but it never finished processing.
    Blog url:

  2. This problem appears to be happening for videos saved with the wmv3 codec, so it is not happening for all types of videos. We are looking at the specific details of the problematic video files and trying to determine the source of the trouble. We will let you know as soon as we have more information or updates.

    In the mean time, if you need to get videos working right away, re-saving the video with a setting such as “Save for Web” or a “web optimized” version in another format should get around the problem short term.

  3. Sorry about the confusion. It seems the video has a H.264, AAC codec with a size of just 12kb. The size indicated that something went wrong during the export.

    Are you able to choose a different converting option when exporting the video from Aperture?

Topic Closed

This topic has been closed to new replies.

About this Topic