Why is private event showing up?

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  • #2380946

    We are using Eventbrite Multi Event theme.

    An ‘event’ for donations is showing up on our website even though the event is listed as private and even though I have checked the ‘only display public events’ in

    Dashboard-Appearance-Theme Options

    https://dogstorytheater.wordpress.com/wp-admin/themes.php?page=theme-options-page

    Thank you!
    Joe

    The blog I need help with is dogstorytheater.com.

    #2381079

    rachelmcr
    Staff

    Hi Joe,

    Do you mean the second event called “Donation” on your page here:

    http://dogstorytheater.com/events-list/

    I followed the link to the Eventbrite event, and I’m able to see that event publicly here:

    http://www.eventbrite.com/e/donation-tickets-16928799495

    Can you double check in Eventbrite to make sure the event is listed as private there?

    #2381088

    Hi Rachel. It definitely is set to private.

    I have no idea why it isn’t acting private!

    Grrrrr. :)

    Thanks,
    Joe

    #2381094

    rachelmcr
    Staff

    Hi Joe,

    Don’t despair! It looks like something is going wrong that we might be able to fix on our end, or with Eventbrite’s help. I reported this issue to our developers so they can take a closer look at it, and I’ll let you know as soon as I hear back about that!

    #2381154

    You’ve been incredibly helpful before Rachel, so I won’t be surprised at all when you help us again :)

    Thank you VERY much.
    Joe

    #2381186

    rachelmcr
    Staff

    You’re very welcome. :) I’ll get in touch once I have more information from our team, but if there’s anything more I can do in the meantime just let me know.

    #2381208

    Thanks Rachel. Yes, just let me know and let me know if there’s anything we can do on our end to prevent it in the future.
    Joe

    #2381227

    Hi Rachel. Well, I thought that maybe they fixed it but…

    Soooo, now it isn’t showing up on the home page or “Events list” but it shows up on the calendar like crazy :)

    Can you let peeps know?
    Thanks!
    Joe

    #2381228

    rachelmcr
    Staff

    Hi Joe,

    Well, darn. I was about to send you a message to let you know our team fixed this, but I see what you mean about it showing up all over your calendar. I’ll check with our developers to see what’s going on and let you know when I get an update about it!

    #2381229

    I really do appreciate it though and I know we’re making progress :)

    Thanks Rachel!
    Joe

    #2381230

    rachelmcr
    Staff

    Hi Joe,

    Good news! One of our developers fixed up the calendar so it doesn’t show your private events anymore. Thanks for pointing that out, and please let me know if you run into any more trouble with your site. :)

    #2381231

    Hi Rachel. Sorry for the delayed “thanks” :)

    Please let me know if there was anything we were doing or a way that we were doing things that caused the problem so we don’t do it again.

    Thanks again!
    Joe

    #2381232

    rachelmcr
    Staff

    Hi Joe,

    There wasn’t any problem with the way you were doing things, so there’s no need to worry. Our team and Eventbrite made some behind-the-scenes changes that caused these issues, but they are all patched up now. :)

    #2381239

    Hi Rachel. I keep submitting a different concern and keep getting messages saying this person mariascarpello helped us but they didn’t. We are still waiting.

    The “next” button at the bottom of the home page doesn’t work. Doesn’t navigate to “page 2”.

    Any way you could help with this?

    Thanks!
    Joe

    #2381240

    rachelmcr
    Staff

    Hi Joe,

    A couple other Happiness Engineers replied to you privately via email about this issue. Can you check your spam folder to see if any emails from WordPress.com ended up there? You can also check our Gmail Issues page for more tips for finding those emails.

    I’ll include a copy of that original email reply:

    Thanks for letting us know! This looks like a bug in our theme, I’ve notified our theme team and they should fix it soon. Meanwhile you can remove the pagination by increasing the number of items in a page in Settings -> Reading. This will remove the links at the bottom and show all the items at once.

    Here’s a direct link to your site’s reading settings, if you’d like to change that setting while our team investigates the issue:

    https://dogstorytheater.wordpress.com/wp-admin/options-reading.php

    Please let me know if you have any questions or concerns about that!

    #2381241

    Hi Rachel. Thanks for the message. Yeah, I can’t find any messages at all about that. I’ll see if I can figure out why Gmail would’ve started losing WP messages….

    Thanks again,
    Joe

    #2381242

    Got the Gmail thing figured out. Thanks!
    Joe

    #2381248

    kathrynwp
    Staff

    The “next” button at the bottom of the home page doesn’t work. Doesn’t navigate to “page 2”.

    Joe, the pagination issue on the Eventbrite Multi issue has been fixed. If you’d like to reset your homepage as it was before the event pagination should now work correctly. I’m sorry about the wait and thank you for your patience.

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