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why is this? " Credits"

  1. i went to buy a new theme and it added 29£ additional to the fixed price saying " Credits (less info)
    Your current Credit balance will be applied toward this purchase."

    what tha hell?

    The blog I need help with is

  2. I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. Sorry for the confusion! I've reset the billing information for you so you should not show a balance in your account. Please let me know if you run into any further trouble with this.

  4. I also went to purchase a premium theme for ( and I received the message -" Credits £23 (less info)

    Can this please be removed?

  5. I've taken care of that for you as well, @tqapp.

  6. stnicholaspoplar

    I have had this issue too - I am trying to buy a domain name for and have this added to the bottom of the check out. Credits £20.87

    Can this be removed?

  7. @stnicholaspoplar, I have cleared those credits from your account

  8. Hello, I also have this. I want to purchase a custom design.
    Mine says wordpress credits - £22.62.

    Can you please help.
    Thank you, Corrina

  9. @corrinafieldyoga I have cleared those credits for you.

  10. Thank you :)

  11. You're welcome. :)

  12. Hello,

    I have also had this problem when trying to buy the Outspoken theme, saying £22.15 credits. Can I have it removed please?
    Thanks, Nikki

  13. @nikkiecook I've cleared out those credits for you.

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