why is this? "WordPress.com Credits"

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  • #1856232

    i went to buy a new theme and it added 29£ additional to the fixed price saying “WordPress.com Credits (less info)
    Your current WordPress.com Credit balance will be applied toward this purchase.”

    what tha hell?

    The blog I need help with is tambuchristel.com.

    #1856328

    timethief
    Member

    I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1856329

    jackiedana
    Member

    Sorry for the confusion! I’ve reset the billing information for you so you should not show a balance in your account. Please let me know if you run into any further trouble with this.

    #1856335

    tqapp
    Member

    I also went to purchase a premium theme for (http://blog.trendquarter.com) and I received the message -“WordPress.com Credits £23 (less info)

    Can this please be removed?

    #1856336

    jackiedana
    Member

    I’ve taken care of that for you as well, @tqapp.

    #1856337

    I have had this issue too – I am trying to buy a domain name for http://stnicholaspoplar.wordpress.com and have this added to the bottom of the check out.
    WordPress.com Credits £20.87

    Can this be removed?

    #1856338

    jackiedana
    Member

    @stnicholaspoplar, I have cleared those credits from your account

    #1856339

    Hello, I also have this. I want to purchase a custom design.
    Mine says wordpress credits – £22.62.

    Can you please help.
    Thank you, Corrina

    #1856340

    jackiedana
    Member

    @corrinafieldyoga I have cleared those credits for you.

    #1856341

    Thank you :)

    #1856342

    jackiedana
    Member

    You’re welcome. :)

    #1856343

    nikkiecook
    Member

    Hello,

    I have also had this problem when trying to buy the Outspoken theme, saying £22.15 credits. Can I have it removed please?
    Thanks, Nikki

    #1856344

    jackiedana
    Member

    @nikkiecook I’ve cleared out those credits for you.

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