Why is wordpress.com being quiet to users regarding Stats?

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  • #7012

    charlz
    Member

    Google Analytics (urchin) code snippets are already in your blogs for wordpress.com’s own use. I hoped that it was something that was going to be shared, but seems that we have to be just satisfied with what they provide – a too simplified blog stats page (which currently hasn’t been working for a few weeks). Also a script for another tracking purpose is at the bottom of each page which shows you a smiley.

    I use Google Analytics and also hope to let it track my wordpress.com blog also but doesn’t seem to be an option. You can’t add scripts to your page. Assuming from that, the new beta version of Performancing Metrics may not be an option also.

    People have been ranting about the non-functional stat page let alone the lack of information with the page. Stats are important personal informations but I think wordpress.com doesn’t value that. Judging from the silence they had on this sole issue, maybe they’re saying “If you’re not satisfied, just don’t use it and go to a service that supports them.” (but actually stats is not all.. these days. The service is showing unreliable errors frequently (experienced another big time error an hour ago), but let’s just ignore that since it’s another topic.)

    WordPress.com acted fast on things like adding youtube and so. I don’t think adding options to include scripts for Google Analytics isn’t much challenging than adding youtube. Also, the processing is done from google so there’s no performance penalty to wordpress.com. I also think that stats have higher priority than adding widgets on templates(although this might be just my point of view). We’re locked up in a stone age regarding stats. Is there any clear answer to why you are keeping quiet?

    I sure hope that any representative can answer this and clarify things.

    #7348

    wank
    Member

    I’m not a representative of wordpress.com — just a user who tries to help out with support — but I’ve been using wordpress for long enough to say that effective communication with users has been a long term problem for the project, so the silence on stats doesn’t surprise me at all.

    If sending feedback, posting here and emailing the admins direct doesn’t get a response, you may want to start commenting on their blogs. It’s that little bit more public ;)

    #7351

    matt
    Staff

    you may want to start commenting on their blogs

    That’s a good way to get ignored quickly.

    Charlz, we currently don’t allow users to add third-party javascript on our pages, including some stats systems like Google Analytics. We’ve said this several times publicly before and also in our FAQ. There are a few we’re looking to enable, so thanks for your feedback.

    #7357

    andy
    Member

    Hi Charlz,

    Is your stats page broken? It looks fine to me. Try refreshing or clearing your browser’s cache.

    Our feature implementation schedule is dictated by many factors, not the least of which is a tabulation of feedback and requests like yours.

    From the feedback we get, an overwhelming majority of folks are overjoyed with the stats they get with their free WordPress.com blog. I’m sorry you feel they are not sufficient for your purposes.

    Some people are adding Sitemeter images to their sidebars to give them more detailed feedback about their visitors. Other bloggers, as their growing needs surpass the available features, find a place to host their own WordPress blog. We can recommend a few.

    #7366

    wank
    Member

    That’s a good way to get ignored quickly.

    I suggested it as a last resort for people who were getting ignored slowly ;)

    #7377

    charlz
    Member

    > Is your stats page broken? It looks fine to me.

    Right, seems to be fixed today and that is after a few weeks. I assumed that you were monitoring this forum but maybe I was wrong. (http://wordpress.com/forums/tags.php?tag=stats shows that there weren’t much clear replies.)

    Other things i’ve mentioned were just things that i came up to add in the post after being frustrated with the silence(on the forum) about the stats showing weird bars + login errors(which you’ve seem to fixed). I’m just an average user.

    > Other bloggers, as their growing needs surpass the available features, find a place to host their own WordPress blog. We can recommend a few.

    Well, thank you for pushing me to the way out. But no thank you. Sorry for not being a decent citizen but I do not want to change my url again since it’s bad for my (few) readers. Anyway, that somewhat proves what i said above:

    > maybe they’re saying “If you’re not satisfied, just don’t use it and go to a service that supports them.”

    I feel much worse, if you ask me.

    #7378

    greenpasture
    Member

    Well I must say that I am very happy with WordPress.com. I got my stat page back, I am sure it is because they needed time to fix the problem. During the time it was down, I linked to Sitemeter, and that was very straightforward. Sitemeter has a simple instruction on their site on how to link to WordPress.com.

    #7498

    I am new to WordPress and have been working through a lot of the forum discussions but still haven’t found what I’m looking for – is there a way to use the StatCounter code in a WordPress Blog? I use this service for my other blogs (with another service) and it’s useful to be able to monitor all the blogs in one place and see how they’re progressing on any day.

    I have already done searches on stats and have seen the discussions on Sitemeter but nothing that might relate to the one I’m asking about.

    #7499

    strambinha
    Member

    Hello Proverbs. I have been using StatCounter on my wordpress.com blog, it works just fine. I added their code for an invisible counter in a sidebar widget.

    #7500

    timethief
    Member

    Matt has said: Charlz, we currently don’t allow users to add third-party javascript on our pages, including some stats systems like Google Analytics. We’ve said this several times publicly before and also in our FAQ. There are a few we’re looking to enable, so thanks for your feedback.

    proverbs has said:I have already done searches on stats and have seen the discussions on Sitemeter but nothing that might relate to the one I’m asking about.

    It seems I’m learning so many things every day that my head is spinning by bedtime and my sleep is troubled when I have unresolved issues. So I have a confession to make:
    (1)I don’t know what third party java script is (yeah – I’m that new to computers & blogging and that dumb.)
    (2)I didn’t really understand the stat meter results on my blog so I put a site meter on it. Is the site meter a third party java script?
    (3)If it is I’m sorry for breaking the rules and I will remove it.
    (4) But if it isn’t a third party java script then I would like to keep it because I understand the reports I get from it.
    Please clarify.

    #7501

    podz
    Member

    “People have been ranting about the non-functional stat page let alone the lack of information with the page. “
    …..in the last month none of the above concerns has come through Feedback while there has been lots of praise about the stats.

    Please use Feedback.

    #7502

    wank
    Member

    This is an old thread revived after a month’s inactivity by someone with an unrelated question. To avoid further confusion, maybe someone could split it and start a new thread for the StatCounter issues?

    In the meantime; all javascript gets automatically removed, so if you are successfully using a counter like Sitemeter it isn’t javascript and there’s no need to worry.

    #7503

    timethief
    Member

    Thanks wank – my issue is resolved.

    #7504

    drmike
    Member

    So that’s what the smiley is for. :)

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