Why won't the wordpress store take my credit card info?

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  • #1137070

    I am typing in the correct credit card information in order to purchase a domain mapping upgrade, but it keeps telling me the information is incorrect. How can I make this purchase?

    The blog I need help with is consciouscleanup.wordpress.com.

    #1137185

    timethief
    Member

    Are you receiving and error message? if so what does it state?

    Are you logged in under the exact same username account that registered the blog in question?

    Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    #1137346

    richardmtl
    Staff

    Hi consciouscleanup, the transaction has been declined by the bank that issued your credit card. This can happen for a variety of reasons, although we’re not able to see why. Some of the reasons are:

    * closed credit card account
    * account is over the limit
    * account is past due
    * automated fraud alert

    The last reason above, an automated fraud prevention block, is the most common. Usually you just need to call your bank and let them know you want to make a purchase on WordPress.com, and they can get the block removed right away.

    Can you please get in touch with the bank and then try your payment again?

    Please let me know if I can be of any further help.

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