widgets won't open for editing

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  • #1028058

    hijinkster
    Member

    With the Widgets page open in DASHBOARD — when I attempt to edit any one of the widgets by clicking the blue triangle, the screen jumps but the widget does not open.

    What’s going on?

    The blog I need help with is emilysuzannecarter.wordpress.com.

    #1028169

    timethief
    Member

    That sounds like a browser issue to me.

    (1) How you are connecting to the internet and to WordPress.com?
    The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. Also note that the main dashboard isn’t designed to work with touch devices through the tablet and smartphone browsers.

    (2) Are you using the secure https:// login?
    http://en.support.wordpress.com/https/

    (3) Exactly which browser and version of it are you using. If you aren’t sure click here to find out > http://whatsmyuseragent.com/

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    Have you done any troubleshooting? Below are the troubleshooting steps we take whenever any issues like this arise and undertaking them will provide valuable information.

    a. clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    b. Using the browser with all extensions or add-ons disabled

    c. updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/

    #1028182

    hijinkster
    Member

    Many thanks! I did spend a good bit of time messing with cookies and caches before posting my query — but — it was, in fact, COMPATIBILITY!

    Once I cleared WordPress from the Compatibility list — widgets worked again!

    #1028184

    timethief
    Member

    Hooray! I’m so happy to hear that you are up and running. Best wishes with your blog. :)

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