Won't let me cancel services in the allowed time frame.

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  • #1004999

    rthomasart
    Member

    I have tried to cancel my Duet theme purchase and videopress service within the 48 hour time frame and the page just reloads with no confirmation link sent to my address. I want to keep my other upgrades but not those two.

    I also have let inthewallofsound.com expire because I am not going to use it but it is still in my list of domains and I keep getting notices that my blog uses a domain that needs to be updated. I am good with and want to only use randythomas.co

    Thanks for your help.

    – Randy
    http://www.randythomas.co
    Blog url: http://randythomas.co/

    The blog I need help with is randythomas.co.

    #1005071

    justjennifer
    Moderator

    Both the Premium Theme and VideoPress upgrades have a 30-day refund period and as for removing the expired domain, I will tag this thread for staff assistance. Please be patient while they get back to you.

    #1005072

    rthomasart
    Member

    Ok. That eases my mind on not having to get it done in 48 hours. Wonder where I got that from? :)

    Thanks for your help and I look forward to help from the staff when they can get to it.

    #1005073

    justjennifer
    Moderator

    Cancellation and refund of domain purchases must be done with 48 hours. :)

    #1005089

    timethief
    Member

    As justjennifer has said you can cancel your Premium Theme and Videopress upgrades get a full refund within 30 days of purchase. To request a refund, you need to be logged in as the Admin on the site that purchased the theme. Go to the Store -> My Upgrades section of your dashboard, where you’ll find the theme in the list of your upgrades, along with a “Cancel” button.

    #1005106

    Hi Timethief, I’ve had the same issue and the ‘cancel’ button’s not sending the confirmation email to my address either — I’m trying to cancel a premium theme order (have flagged it in the premium theme Gridspace forum but I think there’s also an issue with the broken cancel/refund button).

    #1005109

    timethief
    Member
    #1005135

    rthomasart
    Member

    Timethief, I did that and it didn’t do anything.

    #1005136

    timethief
    Member

    I’ve been getting these reports form bloggers to day and my best guess is that Staff have disabled some upgrades and stores links. I’m flagging this thread for Staff attention. Don’t be surprised if I post this and magically something changes and suddenly the links work.

    #1005137

    timethief
    Member

    form bloggers to day = from bloggers today

    #1005142

    macmanx
    Staff

    I have canceled and refunded your VideoPress and theme as requested.

    Please let us know if you need any further assistance!

    #1005143

    rthomasart
    Member

    Thank you very much!

    #1005144

    macmanx
    Staff

    You’re welcome!

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