Woocommerce Plugin Bogus Product Reviews Stay When Deleted

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  • #3027996

    blackrose62
    Member

    I have woocommerce 2.6.14 in use on my site.

    On a bunch of my products a bunch of bogus product reviews showed up.

    I deleted the comments from the backend of my site like I would with any other spam comment. I found all the specific bogus comments and removed them.

    The bogus reviews are STILL ON MY PRODUCTS. How do I get rid of them??

    Thanks!

    #3028147

    timethief
    Member

    Hi there,

    Unfortunately you failed to post the most important thing for getting accurate support and it is the URL of the site in question.

    To save you time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.

    Important information:
    The only way to resolve issues with woocommerce accounts on WordPress.ORG software installs is to contact the team directly at woocommerce.com. https://woocommerce.com/contact-us/?_ga=1.63687215.180389535.1487007371

    If and only if you refer to a WordPress.COM hosted site with a Business plan upgrade https://wordpress.com/pricing/ then the site’s registered owner can use live chat to reach Staff. https://wordpress.com/help/contact

    We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page. However, about 30% of those who post here every day are posting to the wrong support forum and must be redirected to the correct support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    wordpress.org support
    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

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