Wordpress can't access my site

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  • #3085509

    When I log in to Worpdress, I get an error in the top left next to my site name that says ‘Cannot access this site’ and gives me an option to remove it. I can’t figure out what’s causing this.

    The blog I need help with is goldensunbreak.com.

    #3085635

    timethief
    Member

    Hi there,

    We do not provide support for any sites that are not hosted on WordPress.COM servers. Your site is a Bluehost site.

    goldensunbreak.com is a wordpress.ORG install on paid hosting, hosted by Incapsula
    Nameservers
    ns2.bluehost.com
    ns1.bluehost.com

    To get hosting support contact your web host and to get software support post to wordpress.ORG support.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/
    If you do not have an account yet then click Create an account https://login.wordpress.org/register/
    I you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    #3085703

    kokkieh
    Staff

    Hi there,

    Are you seeing that error on the My Sites screen on WordPress.com? If so, what you’re describing sounds like a Jetpack connection issue, though at the moment the Jetpack connection for your site looks fine to me. If you’re still seeing that error, please contact the Jetpack team directly for help:

    https://jetpack.com/contact-support/?rel=support

    #3085727

    Ok thank you. I’ve actually contacted jet pack who told me to contact bluehost who told me to contact WordPress. I’ve tried both WordPress help forums and each has said to contact the other WordPress so no help there. If it looks ok, I’ll just leave it for now until it actually prevents me from doing something I guess. Thanks for taking the time to actually give me something other than referring me to someone else tho. I appreciate it.

    #3085729

    kokkieh
    Staff

    I see the Jetpack team sent you an email in February that the problem is that our servers cannot verify your server’s SSL certificate. This is something that can only be fixed on your hosting provider’s end, so Bluehost in this case.

    You never replied to that email, so in case you did not get the reply, here’s what it said:

    The problem is that OpenSSL doesn’t recognize your certificate’s Certificate Authority’s (CA) certificate. To fix the issue, contact Bluehost support and ask them to move your site off of their old Incapsula CDN: https://www.bluehost.com/contact

    If you’re able to access your site via the My Sites dashboard and you can still manage your posts and pages this is likely not a serious issue, but it would be good to get it sorted out nonetheless, as it might cause problems further down the line.

    #3085730

    Yes I did get that email and contacted bluehost with what jetpack reported. They said they whitelisted my site and it would correct it. It didn’t make the message go away and when I contacted them again they said to try WordPress help. Thanks again for reaching out. I’ll try bluehost again.

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