WordPress hosted site "pending transfer"

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  • #3378275

    Hi,

    I am wishing to move my site (www.dronevalleybrewery.com) away from being hosted by WordPress, to a new host, called Krystal. So far, I have been following this guide successfully: https://en.support.wordpress.com/move-domain/transfer-domain-registration/

    I have “unlocked” my domain and obtained my EPP code, which I’ve entered at my new host, and it is showing up in my Krystal dashboard. However, the domain is currently listed as “pending transfer” both there and in my WordPress dashboard, where I see this message “dronevalleybrewery.com is pending transfer. You must wait for the transfer to finish, and then update the settings at the new registrar.”

    I have also received an email from Krystal, saying that the domain transfer has been initiated, but informing me that I need to change my IPS tag to complete the transfer. However, I wasn’t sure where about you do this if your website was a WordPress.com site to start with? Or is it simply not necessary, and the transfer will go through successfully anyway?

    Thanks in advance for clearing this up.

    The blog I need help with is dronevalleybrewery.com.

    #3378284

    Hi there,

    I looked at your account in our system and it looks like everything is good to go from this end. It appears that you are now in the 5 day waiting period. Have you received an email asking to confirm that transfer yet? Once that is confirmed, it will take about 5 days for the transfer to take place.

    https://en.support.wordpress.com/move-domain/transfer-domain-registration/#completing-the-transfer

    I have also received an email from Krystal, saying that the domain transfer has been initiated, but informing me that I need to change my IPS tag to complete the transfer. However, I wasn’t sure where about you do this if your website was a WordPress.com site to start with? Or is it simply not necessary, and the transfer will go through successfully anyway?

    IPS tags are only needed for .uk domains, so it shouldn’t apply in this instance.

    For more information, please take a look at Krystal’s support page:

    https://krystal.help/domains/how-do-i-transfer-a-domain-to-krystal

    Let me know if you have any questions.

    Thanks,

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