Wordpress mobile app locks out IP Address

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  • #3039523

    crimdon
    Member

    I’m trying to use the WordPress app for IOS to connect to my self hosted site. It appears to connect OK but then locks out the IP address of the device for around 30 minutes.

    Is there a plugin I need for this to work?

    I’m using WordPress 4.8.2 with the Hueman theame

    #3039659

    Thanks for writing us,
    I am tagging modlook so, someone from staff can check this issue for you.

    Also, I would request you to mention the website which is connected through Jetpack which you need help with.

    You can also share the screenshot with us so we can learn more about this issue, simply use cloudup.com to upload the screenshot and share the link here.

    #3039661

    crimdon
    Member

    The url is http://www.futurephoenixcounselling.co.uk

    I don’t have the Jetpack plugin loaded. Is that required?

    #3039680

    kokkieh
    Staff

    Hi there,

    Jetpack is not required for managing your site in the mobile app, though it should make things much simpler if you want to consider that.

    Can you try adding your site to the app using this link:

    http://www.futurephoenixcounselling.co.uk/xmlrpc.php

    Also make sure you’re not using a plugin that has a known conflict with the app:

    https://ios.forums.wordpress.org/topic/app-blocking-plugin-list?replies=1#post-5985

    If that doesn’t work, please use the in-app contact link. The option should appear under the profile tab in the app. If you contact us via that link it will include data from the app logs that will help us better troubleshoot this issue.

    #3039719

    crimdon
    Member

    Well looks like the problem is my host blocks excessive XML-RCP calls. It seems the WordPress app make loads of them just for even simple operations.

    #3039734

    kokkieh
    Staff

    XML-RPC is the only way we have to load data from your site, so the app can’t function without that. Your host might be able to whitelist the app so its requests are not limited, but failing that I don’t have other suggestions.

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