WordPress Not recognizing The Domain I already Own

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    I am trying to set up a WordPress ‘Personal’ hosting account for a domain I already own. I purchased the domain through GoDaddy. I get stuck on ‘Step 3 of 4’ where it asks me to look up a domain or add a domain I already own. I click ‘Already own a domain?’ and enter the domain. I have tried it with and without the ‘www.’ at the beginning. The page simply refreshes with the domain field empty. I have tried in both Chrome and Edge.



    You must register an underlying .wordpress.com site URL to map from to the existing domain. To sign up for your first WordPress.com site, simply fill out the signup form. http://wordpress.com/start

    Please read https://en.forums.wordpress.com/topic/create-your-own-domain-for-299?replies=5#post-2873833

    Every domain mapping is an upgrade that requires us to select a plan. It is NOT possible to use a custom domain URL without selecting a plan and paying for an upgrade.

    You have to upgrade in order to use a custom domain to map to from an underlying .wordpress.COM sub domain URL. Domain mapping replaces the .wordpress.com URL with the domain URL. You must be logged in under the exact same username account that registered the .wordpress.com site to upgrade.

    re: purchasing upgrades

    WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/

    We have 4 different plans: free, personal, premium and business. All hosting is free regardless of which plan you choose. You can view all wordpress.com plan features here https://wordpress.com/pricing/ Add a plan for each of your sites here: http://store.wordpress.com/plans/.

    There are no monthly payment plans and no bulk deal upgrades. We are billed annually. Also note that purchase orders are not accepted. We must pay for all upgrades in full at the time of purchase.

    WordPress.com does not accept domain transfers but mapping an existing domain is possible. http://support.wordpress.com/domain-mapping/map-existing-domain/ The domain or mapping of any existing domain URL is included in the pricing for a personal upgrade, a premium and a business upgrade.

    Premium upgrades do not include any premium themes which are all individually priced one time upgrades. The Business upgrade includes access to all premium themes but also note that there is no e-commerce capability under any plan here https://en.forums.wordpress.com/topic/small-business-website-1?replies=2#post-2804631.

    Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/

    Also read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading

    WordPress.com does not provide an email service for blogs on their sub domains or on custom domains. Please see these support docs

    What domain mapping does is providing a seamless redirect to the very same content under the new domain URL when a person clicks the old URL .wordpress.com to the original content. It can take up to 72 hours for domain propagation to take place throughout the internet but it doesn’t usually take that long. https://en.support.wordpress.com/domains/

    You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades

    Your billing history will be at Dashboard > Store > Billing History

    Your only options for payment are found here Payment Methods http://en.support.wordpress.com/payment/

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades


    Hey there,

    What is the domain URL that you are trying to add?


    Thanks for responding.

    @timethief: Thanks for the detailed response. If I’m understanding you correctly, you are saying that I need to create an account and a website.wordpress.com before I can then map a custom domain. That makes sense, except then why is there the option to add a custom domain before that wordpress domain is created? I feel like I’m missing something, and I’m hesitant to pay for a year of wordpress when I’m in doubt that I’ll actually be able to link the domain I’ve already purchased to it.

    @darnelldibbles Thanks for responding! The domain is guns-explained.com. Or http://www.guns-explained.com.


    Hi there,

    Once you choose the option to map your existing domain, it should send you to the checkout page that automatically adds the personal plan to your cart. You can purchase a plan first, which would provide you a credit to map your domain, but you cannot purchase the mapping subscription without including a plan. Hopefully this helps.

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