Need help? Check out our Support site, then

Wordpress purchased domain. Hostmetro Hosting. Themeforest theme

  1. I'm really confused with this one. I am running a wordpress blog with a domain that I purchased through wordpress. I have purchased hosting from hostmetro and a theme from themeforest.

    I know I can't install a custom theme under my site so I have downloaded a folder. My questions are as follows:

    1. How do I apply the hosting that I purchased to my site? Can I do it to my site or do I have to do it through

    2. Do I need to transfer the domain that I purchased from to be able to use it for the .org site?

    3. Will I be able to access the back end of using a site?

    I sure wish WordPress had a phone contact service...

    The blog I need help with is

  2. 1) Your site is hosted by It is entirely independent of your Hostmetro site. If you want to use a site other than the one, install software from in the web space.

    2) You can transfer it to Hostmetro to manage OR you can just change where it points and leave the management of it at

    3) No, they are entirely independent of one another.

    For 24 hour phone support, you can expect to pay through the nose. The forums are a fast, efficient way to find things. For help with your new site, you can see the support forums over at

  3. In the instructions of transferring the domain in says under Store->Domains I will see a drop down menu where I select "Transfer ownership to another registrar". I don't have any drop down menu on that page and can not find any option to transfer ownership.

    I tip my hat to you... that was a very quick and useful response. I'm just used to talking to people.

  4. Hi there,

    Your domain was not registered through so you will not manage it through us.

    Instead, please log in at your domain registrar,, and update your name servers to reflect your new hosting provider, if you are not staying with

  5. You must be logged in as Admin under the exact same username account that registered the blog to access it.

  6. I purchased the domain through I've never heard of so I know I never went there to purchase anything. I'm guessing I paid WordPress and they went through that company.

    Is there a difference between logging in like I normally do ( and logging in as an administrator? I assumed because I purchased the blog and am the only one operating it that I am automatically the administrator of it.

  7. Hi anmicmyers,

    Our records show that you purchased domain mapping for the domain a few years ago. The domain itself was not registered through

    The WHOIS results for the domain shows the registrar information:

    If this is the domain in question, we at cannot assist you with it because we have no access to that domain registrar.

    If you're referring to a different domain, please let me know.

  8. Thanks for being so helpful. I tracked down my hosting to so that is solved. They told me that I need to back up my wordpress database and back up my wordpress directory before I can begin the process of transferring the domain. If you can point me in the right direction that would be great.

  9. You would have to find the instructions for that at wordpress.ORG, since that is a site.

  10. Can you assist me in getting an sql backup of my current website's database?


  11. We do not have access to the database and cannot provide a sql backup. See here please to create an XML export file.

  12. Thanks for the reply. If you don't have access to my database how do you have a feature where I pay you $129 to transfer my content to a site? Wouldn't you need access to my database to do that?

  13. We can transfer sites hosted on to a installation. We do not offer the same service if the original site is hosted elsewhere and not on

  14. Hello,

    Is it possible to move my blog, which is on my homepage, to another page so I can create a static homepage? I can't figure out how to do this.


  15. Mike, it sure is! What you will want to do is create a separate page called "blog" or whatever title you want to use, but without any content. In your Settings > Reading you will then set the page you want to be your static home page and then the page you want to use for your blog. Once you set this up, automatically behind the scenes will know that "blog" means find your posts and display them.

    For more detailed instructions, see:

  16. For moving you need to make friends over at WordPress.ORG - they support the software you are now using.

    yes you can move your entire WordPress.ORG blog down off the front page and put a plain Jane static landing page, if you do read the instructions over at WordPress.ORG very very carefully or you will blow up your blog and need to get help to make it run again.

    Why not just put a plain static Page as your opening page and leave the blog where it is. See Static Pages over at WordPress.ORG - should take only a few minutes.

    One serious note - while you have transferred your blog to a WordPress.ORG install, your pictures are still hosted on your blog here at WordPress.COM - you are hot linking to them - so if you delete the pictures on your old site here, or delete the blog here etc. all your pictures on will go away and you will have a blog with no pictures - so caution is recommended here

Topic Closed

This topic has been closed to new replies.

About this Topic