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Wordpress Support Bought Premium Theme, Will I be refunded if I buy premium subscription now

  1. christopherjh4
    Member

    I want domain mapping, unfortunately, wordpress makes you buy premium. We bought a premium theme now we need to buy premium service. Will I get refunded for the theme purchase? It's so frustrating you can't contact anybody.

    The blog I need help with is wildcjh.wordpress.com.

  2. Hi christopherjh4,

    I want domain mapping, unfortunately, wordpress makes you buy premium.

    Domain mapping is also available with the Personal plan. Would you rather use the Personal plan instead?

    Will I get refunded for the theme purchase?

    The Premium plan includes unlimited access to premium themes so I'd be happy to issue a refund for the theme you have already purchased.

    Keeping the Premium plan would be the more cost effective option because domain mapping is included and I can refund your theme. If you downgrade to Personal, you will pay the cost of the plan ($35.88) plus the cost of the theme ($79).

    It's so frustrating you can't contact anybody

    Paid plans include email and Live Chat support which you can access from this page:

    https://wordpress.com/help/contact

    If you would like me to refund the premium theme, just reply to confirm and I'll sort that out for you.

    Thanks!

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