[WordPress.com Forums] Unsuccesful CC update

en WordPress.com Forums [WordPress.com Forums] Unsuccesful CC update

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  pavcha · Member · May 22, 2013 at 6:51 pm

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  Sorry, still no success in updating my CC. Can I update over the phone?

  rachelmcr replied to a forum topic that you subscribe to
  Hi Pavlina,
  I checked your account and you should now be able to update your credit card information. Please let me know if you have any further problems with this.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 22, 2013 at 6:55 pm

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  There is no phone support here. Proceed as Staff instructed please. Provided you are logged in under the username account that registered the blog under that username and also purchased the upgrades for the blog you ought to be able to update your credit card information on this page > Store > My Upgrades.
  For more information: http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/

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  pavcha · Member · May 22, 2013 at 7:43 pm

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  I have done all I have been instructed to do. I also tried several CCs – no success. I have several accounts with WP and no problem updating the others. What else is there I can do? Thank you for your help.

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  timethief · Member · May 22, 2013 at 7:45 pm

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  Staff have already been in communication with you about this. I suggest you continue your communication with them by email.

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  rachelmcr · Staff · May 22, 2013 at 9:48 pm

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  Hi Pavlina,

  Please follow the link in the email you received and reply to your Private Support thread at that link. I will continue to work on this issue to help you resolve it there.

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